Hi, I have already contacted Gaming Curacao 1 1/2 month ago. Probably was one of the complaints that helped the suspension of heybets license I hope to believe. There is no pm function. Do you have an email, WhatsApp or telegram to contact you at?
Hi, I have already contacted Gaming Curacao 1 1/2 month ago. Probably was one of the complaints that helped the suspension of heybets license I hope to believe. There is no pm function. Do you have an email, WhatsApp or telegram to contact you at?
Telegram or WhatsApp are not supported on our forum, so if you would like to contact us, you can attach your email address as you mentioned. 🙂
Hi, this was meant for"Youssf" 🙂
To sum this whole thread in one sentence: Stay far and far away from this rogue casino. 😉
At least their score dropped to 4.5 which is still way to high for their behavior I believe.
I back this. They will have to improve their support alot. Not seen my withdrawal for 3 months. Not heard from them for 4 weeks.
It is unlikely since I do believe we are dealing with a rogue casino.
I started a new chat through their website earlier this week. After Selena responded on my first message asking how she can help me she started to ignore me (I can see Read on the chat but no response).
Can't wait to see my complaint getting closed again as unresolved to forward it to Gaming Curacao to step in or go for legal action if needed. Casinos like these should be banned as they only dupe players.
I saw that the casino has asked to reopen your complaint and I hope that things will be resolved. It's been going on long enough and I think we could all get to some kind of coherent end. But the important thing is obviously what end. I hope a happy one. Be sure to let us know if you have anything new.
Hi Jaro,
They did re open my complaint but lacks any response so far. But I really doubt this case will get resolved on Casino Guru since they even dropped my disputed amount of $55.17 which is a real joke.
And since they keep ignoring my chats, mails and Telegram messages I do not see any chance to get this sorted out with a good solution at all.
I tried this casino as I had received a bonus of up to 1k with a matching deposit. After trying out games in my jurisdiction, I realized that the games didn't contribute to the wager requirement. Hence, I tried to cancel the bonus but now my ~900 USD of deposited ETH is gone. Have tried contacting support but am not able to obtain a reply.
Hi Jaro,
They did re open my complaint but lacks any response so far. But I really doubt this case will get resolved on Casino Guru since they even dropped my disputed amount of $55.17 which is a real joke.
And since they keep ignoring my chats, mails and Telegram messages I do not see any chance to get this sorted out with a good solution at all.
I'm so sorry. I saw in the complaint that the amount has significantly decreased what the casino is willing to pay.
However, it's also sad when the casino doesn't respond to you, but by all indications it will probably stay that way.
Anyway, Veronica needs an answer to her complaint, so would it be possible to reply to her ? You can do so here.
Once again, I am sorry about the way things seem to be turning out, but it looks like there is nothing more we can do.
I tried this casino as I had received a bonus of up to 1k with a matching deposit. After trying out games in my jurisdiction, I realized that the games didn't contribute to the wager requirement. Hence, I tried to cancel the bonus but now my ~900 USD of deposited ETH is gone. Have tried contacting support but am not able to obtain a reply.
Hi, that's an unpleasant situation. Does that mean 900 of your real money is gone? As far as the casino's response, you haven't gotten one yet?
Anyway, I see you have a complaint, so we'll see where it leads us.
Hello Jaro,
This is insane sorry, we are dealing with a rogue casino here that's very obvious. Veronika refuses to share the evidence she got from the casino so I can not proof otherwise until I know what fake evidence this casino has sent.
All I can hope is that Veronika takes time to understand my situation and does work like a real mediator that is neutral otherwise I am afraid Casino Guru can not help me but only assist casinos as the final result would be that even if my complaint gets closed unresolved they will barely get black points in this case so their reputation will remain safe while they are rogue and unfair.
Hello there!
The complaint is so huge that I just could not read it at its full length. But I found this:
"Now I have proof that the casino allows deposits from a restricted country by facilitating Dutch banks but withdrawals are not possible which confirms my earlier claims"
Can you explain, please? I guess this is the most important part, so it would not hurt, right?
Thanks
I know right!
The main issue is that I am explaining everything etc. and the casino does nit answer or avoid answers or reply to questions suits them.
What I mean is that I can confirm my claims. Heybets has a restricted policy for some countries but allow deposits from that same country. Example given The Netherlands. I should be unable to register and join but I was able to join and deposit from a Dutch bank account and play. If you have some countries restricted it is weird that you accept payments from that same restricted country. And further when I tried to withdraw money this was unsuccesful and Support does not respond.
That confirms my claim that this casino does like to take money but refuse to pay out, and that is unfair. If a casino does nit pay out towards a restricted country it is only fair and legitimate to issue a full refund of all (lost) deposits as if you never played and wave the casino balance.
Anyway they are a rogue casino as they claim now I have only $55 and I can not see the evidence or their claims and they lack replies in the complaint thread…
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
