Since it appears that more players are concerned about payouts, I'd like to remind you that if the casino fails to resolve the withdrawal within 14 full days, we are prepared to step in. Simply submit the complaint form:
https://casino.guru/complaints/create
Further instructions are available here: https://casino.guru/complaint-resolution-instructions
I understand how stressful such situations can be, but we are here to help you when you need it.
Eles estão sobrecarregados e vão me enviar o dinheiro o mais rápido possível. Ainda está em análise. Não sei o que pensar... Se passarem 14 dias úteis, entrarei em contato para que você possa me ajudar, porque é um valor muito alto e só posso sacar 1.500 até que eles aceitem a análise.
Large sums may be problematic because casinos usually require a more thorough check to release winnings or establish a payout plan that complies with the applicable withdrawal limits.
Therefore, if there are no other issues apart from the check and the casino is not prepared to pay the entire amount in a single withdrawal—something that even larger casinos typically avoid—it seems that the check must be completed first. Is this what support told you, please? I am not sure I understand the "review" you mentioned 100% correctly.
If it helps you feel less intense, feel free to submit the complaint; that's never a bad call, since it is a free feature.
Do you know how to do it?
Eles me perguntaram depois de 10 dias úteis esperando a verificação da conta, já enviei os documentos, mas duas coisas acontecem que não devem causar problemas, 1 eu coloquei a data de nascimento errada e já disse há muito tempo que eles deveriam alterá-la e eles me disseram que isso seria feito quando me pediram para verificar, e 2 é que eles me pedem o cartão de débito que usei com eles, uma imagem da frente e do verso, mas eu não o tenho porque o cancelei como perdido, enviei a eles um certificado que o banco me deu em PDF de uma transação de depósito que fiz com eles com aquele cartão que mostra meus nomes, número do cartão, etc. Não deve haver problema, mas se algo acontecer, eu relatarei.
Vai correr bem... eu pensava que n ia receber mas o meu levantamento foi efetuado ontem. Apos mais uma longa troca de mensagens com o chat. Pedido de levantamento a 22/08 entrada e aprovacao do pedido 02/09.
From what you described, I agree that none of this sounds like a severe complication; on the other hand, the casino must clear out any signs of issues, so I expect they ask anytime they need something from you.
I imagine your situation is tense, but try to stay calm. I can tell that, based on what you've said thus far, it does not seem like you should expect problems with the withdrawals.
Keep us informed, of course. Just to be sure nothing weird happens. 🙏
Bem, eles não me pagaram e já se passaram 14 dias úteis. Estão me pedindo um documento que o banco não pode me fornecer. Eu já disse a eles que cancelei o cartão de débito porque o perdi. E estão me pedindo um certificado de titularidade daquele cartão que não existe mais. Enviei a eles um certificado de uma transação quando depositei dinheiro com aquele cartão, que comprova que sou o titular. Enviei a eles um extrato bancário de uma transação que fiz com aquele cartão, e eles não o aceitaram.
Oh no, I've heard about similar situations and I still find it quite unbeliavable. How could anyone force a bank to provide a random certificate of ownership of a card that no longer exists? Perhaps you could consider submitting a complaint about it? Based on what you've described thus far, it feels like the casino could use a little guidance from our mediators. Plus, you won't be alone in this.
Just saying the option is here; don't hesitate, please: https://casino.guru/complaints/create
Eu já fiz isso. Vamos ver o que eles dizem.
I'll be here; let me know once the complaint progresses further. My colleagues should be able to help you with that.
I applied for a 2 withdrawals in 2 days off 800 AUD as thats the limit, its been a week and they are still reviewing this. Everytime I message them they say the same thing, oh sorry please be patient but cannot give me a time frame or reason why its taking so long. If it takes this long to review hoe long is it gonna take to process, such a joke. Ive never experienced anything like this on any online casino. Usually verification within a day then money in the account easily within 3 days sometimes the same day. I feel like im just talking to robots and im being scammed.
Have they asked for the verification of your account, though?
It is quite a long time; you're right. 🤔
I can see here that more players actually complained about that, though.
No they still havent asked for verification! So im thinking thats going to be even more time again. Do you think I should put a complaint in yet?
When exactly did you request the withdrawals?
Even if you submit your complaint now, our team will be able to intervene only after the 14-day time period passes, you know.
On the 9th. Okay ill wait the 2 weeks
If you wish, you can submit it now, and the timer will be set up for you there.
Here's the link for you. 😉
I recently won roughly 9K on monster win.com as a level 2 you can withdraw up to 750$ a day once per day with a maximum of 3 pending withdrawals, my first 2 withdrawals of 750$ went through, I received them under 72 hours (business days) a week later I’m still waiting on 3 new withdrawals of 750$ each (2250$) all placed more than 100 hours ago ( 4+ business days) every time I get in contact with support they give me the same excuses.
Casino Guru I need your help.
Hello, it's unpleasant when they stick to their timeframe for withdrawals and now that's not the case. But I would say that it's not such a long wait yet.
What's important, though, is what they told you when you asked them why you don't have your money. Can you tell me, please?
I would like to add that we give casinos 14 days to successfully send the withdrawal to the player.
I believe that everything will be fine and that you will receive your next withdrawals with a slight delay, but you will receive them.
If not, we will try to help you.
Olá. Estou aguardando há 5 dias úteis que meus saques do cassino sejam processados. Poderiam me orientar sobre o que fazer?
Is this your first withdrawal at this casino, and is your account fully verified, please?
Try to check for any information from the casino in your account or your email. Also check the spam folder because many times the messages can end up there, actually.
We'll wait for some additional information from you.
Já fiz um saque antes sem problemas. O valor foi creditado em 48 horas. Agora está demorando uma semana. Tenho até a transcrição da conversa em um dos chats deles.
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