I get that you feel disappointed. Perhaps there was more to this decision in the end. Well, if you want this situation to be investigated, you should file a complaint. Filing a complaint is free, so you do not risk anything. If you're interested in my perspective, I would suggest considering filing a complaint.
You may start right here 👈
Don't hesitate to ask me for details if you like. I'll get back to you.
Mais um casino golpista entre tantos que a Guru da nota alta, aceitaram depósito via PIX, fiz a porcaria do ROLLOVER, consegue bater a meta, mas fui sacar o dinheiro e adivinhem, não tem a opção via PIX para retirar o dinheiro, resumindo me ferrei novamente com esses casinos parceiros da Guru.
Please explain to me why you came back and opened a second account here if you were not happy with our site whatsoever.
I truly don't understand your point.
If you came back here only to point your finger at us, maybe it was better when you left. Don't you think so?
And also, be careful with that finger-pointing, because look where the remaining fingers point... yes, at you, exactly. So, please stop accusing us of your decisions, and if you want our help, you need to cooperate and not accuse, actually.
It is very important to read the terms when you use only one payment method and even ask the support for any alternatives, for example.
If PIX was really stated as a method to withdraw in the terms of this casino, our complaint team will surely do everything possible to help you get your winnings, if you, of course, start to behave with respect.
So, please think twice before you write your reply here. Just saying, you know.
E como sempre você Romi sempre vai a favor dos casinos e nunca a favor do jogador, não tem nenhuma empatia com a situação da gente, eu voltei a criar conta aqui por ainda tinha esperança de que algum casino que vocês indicam sejam honesto com os jogadores, voltei aqui por esse foi o primeiro site que encontrei bons casinos no começo, como a Pin-UP, a Riobet e Vegasino, porém depois que comecei a testar outros casinos fui encantado pelas opções de bônus dos casinos Rabidi NV, mas é tudo enganação, os casinos que consegui bater o rollover não me deixaram sacar, o restante dos outros casinos não tinha nada de RTP e eu perdia tudo mesmo jogando só com bet baixa. Eu peço desculpas pela forma que tenho me comportado, mas é por causa das situações que acontecem, quando mexem no bolso da gente é complicado, muitas percas consideráveis, mas enfim desculpa.
We always gladly help all our users whenever possible. And also, we gladly help you as well if you experience some issues at online casinos.
You just need to understand, though, that we are just mediators, an informative site about online casinos. We try to be as transparent as possible and always keep fair play in first place.
It is not always possible, though, because our hands are tied, and we, if you see it this way, have absolutely no power in the world of online casinos. Casinos listen to us only because they fear their place and the rating on our website because players come to us and read our reviews.
So, please, stop abusing our whole team and finally understand that it is only your responsibility where you go to play and put your money into.
Whenever we see that the casino is unfair, we will do everything possible to help, of course.
Ok Romi, peço desculpas novamente, é que eu fico muito nervoso por conta desses casinos, não vou mais pegar bônus, pois sempre cumpro com os rollover absurdos que eles estipulam e depois não me pagam, mas enfim faz parte desse mundo de jogatina né!
I believe that, first of all, it should be seen just as a hobby and played for fun. In the moment you see it any other way, problems arise, unfortunately.
I’m waiting 5 day results of video verification. It’s okay?
Hello,
Are you waiting for the result, or has the call been postponed? In both cases, I would consult casino support anyway. I guess you're in touch with a few people to set up the call.
Please share your concern with them and let us know their response so we can understand the situation better. 🙏
Hello,
Are you waiting for the result, or has the call been postponed? In both cases, I would consult casino support anyway. I guess you're in touch with a few people to set up the call.
Please share your concern with them and let us know their response so we can understand the situation better. 🙏
I send my video on mystake and they are dont respond me about results. I already created complaint about this
I understand that you are currently waiting for the final update. I guess we have to wait until the casino makes the "call," and then we may discuss the outcome. Try to hold on, please.
What the call? Also i am waiting 5 days approve in my complaint for mystake
I think it was until the casino checked what you sent them, the video verification, and until they got back to you and said something more.
As far as complaints are concerned, you have a timer at the top right that each side has to respond to. You will get it from us soon.
However, haven't you learned anything new in the last few days?
No, still waiting but i think this is not good, 11 days. I don’t know how long wait .
i send last letter on the mail 2 june about results and my complaint in casino guru, but mystake dont respond me. Scam?
Maybe they are still investigating, sometimes casinos have 2 weeks to a month but most of the time these deadlines are mentioned somewhere in the Terms and Conditions if that's the case. Didn't you look there?
If the casino is still doing what they want, they probably don't have anything to tell you yet, so you'll have to be patient. Petronela has two more days to comment. Unfortunately, I know that sometimes the wait is long, but it's necessary.
Olá, gostaria de registrar uma reclamação. Desde 13 de agosto de 2025, estou tentando sacar fundos da minha conta usando os métodos que normalmente uso (Ripple, Astropay, MercadoPago). Apenas um saque foi bem-sucedido. Tive que cancelar todos eles porque estavam demorando mais do que o normal para serem depositados na minha conta (principalmente Astropay). Hoje me enviaram um e-mail pedindo para alterar minha senha. Eu alterei e agora não consigo fazer login! A mensagem diz USUÁRIO BLOQUEADO. Preciso de uma resposta agora! Esse dinheiro deveria ser usado para pagar contas e aluguel, e agora não consigo sacá-lo. Sinto que vou enlouquecer se não conseguir pagar as coisas com o dinheiro que não tenho permissão para sacar! Por favor, me ajudem a fazer com que a Mystake me dê uma solução agora.
Hello,
first of all: never rely on money won in a casino; as you can see, one never knows what might happen. Sadly, we provide casinos 14 days to resolve such issues, so technically you may complain here:
https://es.casino.guru/quejas/enviar
but it will take some time to proceed into the mediation phase, when the casino may be asked to provide their point of view.
I honestly find it rather strange that your account has been blocked after a password change suggested by the casino. Are you entirely sure that the email comes from casino? We are witnessing an increased number of scamming email attempts, so I just want to be sure...
In any case, did you ask the casino support or chat about those events, please? It is really important to understand all the events and get an explanation from the casino.
Hi I wonder if you can help me I've been playing at mystake casino and I've just tried with drawing funds to my account but it's asking me to verify my account which I gave them a utility bill which was accepted but when I try and upload my citizens card with my photo ID on it and a hologram and is recognised by the UK government they keep telling me it's not accepted by them and I need an ID card but the only thing is in the UK there is no ID card that is given to residents they are asking for a driving licence or a passport but I don't drive and never will so I don't have that and I will never travel outside of the UK down to health problems please can you help me with this
Hi there,
I understand your situation. This is actually quite a common issue for UK residents. Casinos often expect documents like a passport or driving license simply because they use a standard KYC process that doesn’t reflect how things work in the UK.
You’re absolutely right that there’s no national ID card issued in the UK and the Citizens Card is a legitimate, government-recognised form of photo ID. Some casinos still refuse to accept it though, which usually means their verification system isn’t flexible enough to handle UK-specific IDs.
In this case, I’d suggest explaining to the casino that the Citizens Card is a valid, government-recognised form of identification for UK residents and ask if they can escalate your case to a manual review. If they still refuse, it’s unfortunately up to them whether to process withdrawals for players who don’t hold a passport or driving licence, but you can make it clear you’ve provided legitimate ID that should be acceptable in principle.
In my opinion, a casino licensed by the UKGC would know, but the others may not, instead simply copying the terms for offshore licensed casinos.
Try to notify them, and if that fails, I will suggest filing a complaint, which we can also discuss here.
Olá, estou tendo dificuldades para entrar em contato com eles. O chat de suporte demora horas para responder, e o mesmo acontece com os e-mails. Tenho um saque pendente há mais de 48 horas e eles simplesmente não respondem. Minha conta está verificada com KYC. Uso o AstroPay. Enfim, espero que processem meu saque.
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