há 5 meses
Eu escolhi transferência bancária. 🙂
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há 5 meses
I have played at the casino there before and all the documents have been sent and approved by them. I have withdrawn money twice and the money was in the account the next day. The amounts were of course smaller but still. Now I am a bit confused as to why it is taking so long to withdraw this time.
há 5 meses
I wrote to them again and asked when I would receive a payment confirmation email. They replied that it would be handled manually and should arrive soon. The support team claims that they are not responsible for third parties. They do not make payments and the payment processor is responsible for that. I asked why they do not contact the payment processor and speed up the process. I was not answered and the chat window was closed! This is still very rude. And if they do not want to answer this question, it shows that something is wrong. I sincerely hope that I will not lose my money!
há 5 meses
I have played at the casino there before and all the documents have been sent and approved by them. I have withdrawn money twice and the money was in the account the next day. The amounts were of course smaller but still. Now I am a bit confused as to why it is taking so long to withdraw this time.
há 5 meses
I think once you are verified and have received the money from here it will only be a matter of time.
If they use a third party payment provider, they can't speed up the process, so it just goes back to having to be patient.
Of course, communication is important and should be up to par and they shouldn't just cut you off.
If you don't get the money, we will contact the casino.🙂
há 5 meses
Tudo bem, mas você não recebe uma resposta adequada e depois de 192 horas ainda não tem um recibo de pagamento... Isso é inacreditável!
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há 5 meses
Solicitei um saque de € 2.000 do NVCasino em 9 de junho de 2025. A verificação foi concluída com sucesso, e o saque foi marcado como "bem-sucedido" no mesmo dia.
Hoje é 16 de junho (seis dias úteis completos depois), mas o dinheiro ainda não chegou na minha conta (Sparkasse).
Já enviei várias mensagens para o suporte, inclusive via chat ao vivo, mas até agora não obtive resposta.
Solicito comprovante de pagamento, mas o cassino não responde.
Peço apoio ao Casino Guru porque ainda não recebi meu dinheiro e não recebi nenhuma informação
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há 5 meses
Tudo bem, mas você não recebe uma resposta adequada e depois de 192 horas ainda não tem um recibo de pagamento... Isso é inacreditável!
Traduzido automaticamente:
há 5 meses
I understand the frustration and I would also like it to be more transparent but unless the casino itself does this it is difficult.
That is why our team will be here to assist you.
há 5 meses
Solicitei um saque de € 2.000 do NVCasino em 9 de junho de 2025. A verificação foi concluída com sucesso, e o saque foi marcado como "bem-sucedido" no mesmo dia.
Hoje é 16 de junho (seis dias úteis completos depois), mas o dinheiro ainda não chegou na minha conta (Sparkasse).
Já enviei várias mensagens para o suporte, inclusive via chat ao vivo, mas até agora não obtive resposta.
Solicito comprovante de pagamento, mas o cassino não responde.
Peço apoio ao Casino Guru porque ainda não recebi meu dinheiro e não recebi nenhuma informação
Traduzido automaticamente:
há 5 meses
Hey, since you filed a complaint, we'll try to help, but as you could see and Dominika wrote, we give casinos 14 days to pay out the player.
I would say that if on the same day you requested a withdrawal, you were both verified and the withdrawal was marked as successful, then it's pretty good. What I noticed, however, is that you're not the only one who has the same problem.
So we'll have to be patient, but I believe that our team will assist you as much as possible.
há 5 meses
É estranho que tenha sido dia 9 de junho para todos e ninguém tenha recebido nada ainda 🫣
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há 5 meses
This situation is very suspicious. There are already so many complaints and NV casino still does not deal with them. Will we ever get our money back? We are not getting any answers from anywhere.
há 5 meses
Eu venho me perguntando isso o tempo todo... não pode ser verdade que eles precisam de mais de uma semana para enviar um recibo 🫣
Traduzido automaticamente:
ResponderCitar1
há 5 meses
I have been writing to the support team every day and I get a response that the financial department will take a little longer and please wait. And then they say that you have to wait until your application is reviewed in the near future. What do you mean in the near future? Are they not going to pay me money? And when I ask if I will ever get my money back. There is no answer to that! They say that they have shared all the answers in front of me and end the conversation. This is very mean behavior. They only spin and ignore people. We will 
probably never get our money!!
há 5 meses
A bomba caiu sobre mim agora. De repente, vejo que o dinheiro foi creditado de volta na minha conta e eles dizem que o pagamento foi rejeitado repentinamente, embora estivesse listado como pago com sucesso em 9 de junho. Nas últimas duas semanas, o suporte tem me dito todos os dias que o dinheiro foi enviado e agora, de repente, foi rejeitado. Quem eles estão tentando enganar? 
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há 5 meses
I also had it rejected and the support team said that the money was refunded for technical reasons. Now if I apply again, the money should reach my account no later than 5 business days! I've already waited a long time and now I have to wait some more🤦🏻
há 5 meses
O que devo fazer agora???
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há 5 meses
Unfortunately, we just have to wait and see what happens next🤷🏻♀️
há 5 meses
O dinheiro também foi devolvido à minha conta de jogador hoje, embora já esteja dizendo há 6 dias que isso foi feito
O que devo fazer agora?
Devo me inscrever novamente?
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há 5 meses
Yes, I did it again and now it shows that the payout is in progress.
há 5 meses
I have been writing to the support team every day and I get a response that the financial department will take a little longer and please wait. And then they say that you have to wait until your application is reviewed in the near future. What do you mean in the near future? Are they not going to pay me money? And when I ask if I will ever get my money back. There is no answer to that! They say that they have shared all the answers in front of me and end the conversation. This is very mean behavior. They only spin and ignore people. We will probably never get our money!!
há 5 meses
I understand that this is not what you all wanted to hear from the casino, as I see that all three of you have the same answers and all had a rejected withdrawal. If the casino has any technical problems and is trying to resolve them we will have to wait. Of course, if you have a complaint, our team will also try to help when possible.
But did I understand correctly that you have to make a withdrawal again and this time there are no technical problems?
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