Hello, does the casino communicate with you? They should tell you how and where you need to upload the photo proof. Maybe it can be sent by email. By "the verification with the video does not work" - you mean that you are not able to get in touch with them?
They are part of the Global games Tech group they have Mr Sloty Olympusplay Cherry Fiesta Chilli777 Maximalwins Oceanbreeze Pulp Casino Winnercasino loads of complaints on here and Trustpilot. I joined and did get my winnings but they use pirated games have no license and you may or not get paid out. But to get verification you have to send photographic proof a passport or driving license and proof of address bank statement or another document with proof of address + your bank card with the middle four numbers blanked out and the back with your CVV number blanked out to [email protected] from the email address you registered with them.
I hope this helps and you get your money
Finalmente funcionou
So have you managed to complete the withdrawal?
Não, ainda não, mas eu confirmei o pagamento e agora leva de 7 a 21 dias úteis por transferência bancária
Three weeks for the bank transfer seems far too much. Anyway, hope it will work for you. Let us know, please.
Bank transfers usually don't take more than 5 business days. I've never heard about a bank transfer that would take 3 weeks.
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