há 2 meses
So you have done the right thing to file a complaint where our team will try to get this issue solved as soon as possible and in the best possible way.
Were you in contact with the casino regarding this at all?
Pin-Up Casino - discussão geral (página 6)
há 2 meses
Alright, so now we need to wait for our complaint team if they will be able to get in contact with the casino and then solve this issue of yours.
Hopefully, this will happen soon and you'll be able to withdraw your money. If you only have one account at this casino and you did not open a second one, there is no reason for the casino to keep your money, in my opinion. 🤷♀️
Do you have any updates for us by any chance?
há 2 meses
Ola pessoal,nenhuma resposta deles porque como mandei no print falaram que estava bloqueada e nao tinha mais o que eu fazer. então estou por vocês me ajudarem pois preciso desse dinheiro.
há 2 meses
Thank you for the update. Please try to update your complaint where Nick needs some additional information from you so he can move forward with it.
Keep in there, and we'll wait for the outcome here.
há um mês
Jogos muito caros e não pagam
Traduzido automaticamente:
há um mês
Hello, how do you think the games are expensive ? Maybe it's just a translation error, but you don't pay for games. Do you mean they have a low RTP for you or something else ? Feel free to say more if you want.
há um mês
Boa noite, o cassino pin-up está segurando meus fundos há quase 2 meses, e eles também bloquearam minha conta sem aviso porque demorei alguns dias para responder a um e-mail (nos termos e condições deles, especifica que é 1 mês, não alguns dias).
Até hoje enviei tudo o que me pediram, desde a verificação facial até todos os extratos de conta que mostram que depositei dinheiro através do "PagoEfectivo", no entanto, eles continuam retendo meus fundos de quase 400 USD, preciso de ajuda, por favor.
Traduzido automaticamente:
há um mês
Hello,
It's great you have found this forum and shared your issue here. We are always eager to help players in difficult situations. To achieve that, we provide a highly specialized team focused on resolving players' disputes. What it take on your side?
Let me provide some quick hints:
Submitting a complaint is free of charge for anyone
To submit one, you only need to activate this green hyperlink 👈 nd go for "submit a complaint"
Follow all the steps; bear in mind that you should provide all the relevant information and attach any evidence that supports your claims. (That said, please refrain from providing unnecessary details that may actually make it harder for us to process the complaint.)
Once the complaint is reviewed by member of what we call a First Response Team, it gets published on the website. Perhaps this guide will also help you understand the following steps 👈
I imagine we are all quite curious to know why the casino decided not to pay out? Is there some additional or perhaps security verification ongoing? I'm asking because you mentioned a one-month deadline; from my experiences, it's usualy for non-standard investigations.
Don't hesitate to share more with us.
há 2 semanas
Yes, you can 🙂 !
Aside from liking posts you found most interesting or useful, you can also start your own discussion about any casino you have got in mind.
1
há 2 semanas
Gosto do Casino GURU.
E venho para aprender. E se possível, para compartilhar experiências. E para ler as de outras pessoas.
Exemplo: se tenho uma experiência ruim em um cassino, venho aqui e procuro opiniões de outros usuários.
Tenho uma pergunta. Sobre a seção de bônus
No final há uma pergunta sobre... Se o bônus funcionou para você.
Polegar para baixo. Isso lhe dá a oportunidade de dar uma opinião.
Queria dar um joinha, mas com uma opinião.
Para destacar algo positivo. Mas ele não me deu essa opção.
O que posso fazer para dar uma boa opinião sobre um cassino em particular que me surpreendeu MUITO AGRADÁVEL?
E o que eu acho importante compartilhar?
Traduzido automaticamente:
há uma semana
You can always write your own user review about casinos you have played at. I can see that you already found that out, and thank you for that.😉
How is your deposit going, by the way? Has it been sold out already?
