Rabona Casino - discussão geral (página 7)

I sent the chats they said they will pay me all my money.. do I have any chance to be vindicated??

Eστειλα τις συνομιλίες που είπαν ότι θα με πληρώσουν όλα μου τα χρήματα.. έχω καμία πιθανότητα να δικαιωθώ;;

Caro jogador,

Forneça todas as capturas de tela e informações relacionadas por meio da reclamação ( use este link 👈). Este é apenas um fórum onde falamos sobre o evento atual. Nenhuma solução acontece no fórum, então não podemos simplesmente presumir o que vai acontecer. Se o cassino confirmar que você recebeu o dinheiro, não temos motivos para não acreditar nisso.

Espero que entenda.

I can't send them and I don't know why..

Δεν μπορώ να τα στείλω και δεν ξέρω γιατί..

I sent everything where you told me now to wait any hope? Or is my hope lost for good?

Τα έστειλα όλα εκεί που μου είπατε τώρα να περιμένω κάποια ελπίδα; Η χάθηκαν οριστικά οι ελπίδες μου;

I sent everything where you told me in my complaint

Τα έστειλα όλα εκεί που μου είπατε στο παράπονο μου

Good Evening. When will I get an update on my case? I sent the screenshots to the page where I made the complaint..

Καλησπέρα. Πότε θα έχω κάποια ενημέρωση για την υπόθεση μου; Τα στιγμιότυπα οθόνης τα έστειλα στην σελίδα που έκανα την καταγγελία..

Olá. Que bom que você atualizou nossa equipe de reclamações. 👌 Agora vejo que é sua vez de responder mais algumas perguntas, para prosseguir. Por favor, faça isso aqui 👈, e veremos como o caso se desenrolará.

Good Evening. My case is open, and I answer everything they ask in the complaint, I just can't understand why so many days go by without an answer? Is my complaint with the casino in the process of being investigated? Is there any chance of getting my winnings back?

Καλησπέρα. Η υπόθεση μου είναι ανοιχτή, και τους απαντώ σε ότι ρωτήσουν στην καταγγελία, απλά δεν μπορώ να καταλάβω γιατί περνάνε τόσες μέρες δίχως να λάβω απάντηση; Είναι σε διαδικασία έρευνας της καταγγελίας μου με το casino; Υπάρχουν πιθανότητες να πάρω άραγε τα κερδισμένα χρήματα μου;

Olá. Isso é bom para você e obrigado pela atualização. Infelizmente nossa equipe tem muitas reclamações para atender todos os dias. Eles têm que investigar cada um deles cuidadosamente para fornecer toda a ajuda que os jogadores precisam. Espero que você entenda que é por isso que eles não conseguem responder todos os dias. Vamos apenas esperar e torcer pelo melhor resultado, vou manter os dedos cruzados.🤞

Thank you very much.. is your company responsible for the casinos so they talk to them to resolve a problem? Otherwise, can the casino be fined? I mean is it an independent competent authority that helps the players?

Σας ευχαριστώ πολύ.. η εταιρεία σας είναι υπεύθυνη για τα casino και έτσι μιλάνε μαζί τούς για να επιλυθεί ένα πρόβλημα; Ειδάλλως μπορεί να έχει και πρόστιμο το casino; Θέλω να πω είναι ανεξάρτητη αρμόδια αρχή που βοηθάει τους παίκτες;

O que você quer dizer exatamente com "responsável"? 🤔 Eu não diria isso, não. A nossa equipa de reclamações conversa com os representantes de cada casino, de forma a resolver o problema incluído em cada reclamação. O casino, cada casino, pode ser multado, sim. Este, porém, é um "trabalho" da autoridade licenciadora de cada casino e depende da aberração, eu diria, que tenham feito em cada caso. Nós, no Casino Guru, na verdade damos a eles os chamados pontos negros, e eles podem diminuir seu índice de segurança posteriormente. Nossa equipe de reclamações, aqui no Casino Guru, está resolvendo todas as reclamações e ajudando os jogadores.

Espero que você tenha todas as respostas de que precisava. Se houver algo mais que possamos fazer, mantenha-nos informados.👌

Thank you for your reply, i.e. is there any chance that I can be vindicated and get my money?? This is my question..

Σας ευχαριστώ για την απάντηση σας, δηλαδή υπάρχει περίπτωση να δικαιωθώ και να λαβω τα χρήματα μου;; Αυτή είναι η ερώτηση μου..

Como não sou especialista, na hora de solucionar reclamações, onde a solução é nossa equipe, e não eu, realmente não posso dar uma resposta direta à sua dúvida. Só posso cruzar os dedos 🤞 e torcer pelo melhor resultado para você.

Good afternoon, I played slots without bonuses and won €5000, since then I have been trying to withdraw the money. First they blocked my access to the game and they asked me for documents to verify my profile, I presented them all and they accepted. However, the verification is taking a long time and is still pending, which does not allow me to play or withdraw my money. I speak to the assistants in the chat who don't solve anything for me, they just give me the email address of the support team. I sent several emails and none of them told me the legal deadline for verifying my profile! It is not acceptable that the deposit is made immediately and without verification and withdrawals already take two weeks in the verification process. I have prints of the assistants' conversations and emails exchanged with the support team where they even tell me that there is no deadline for them to verify my account. I'm going to the last step to get my money. I would appreciate it if you could speed up the process with them.

I am suffering the same and worse with this casino.. they confiscated 1,850€ from me, file a complaint here on the forum, I did the same and I hope that you and I will be justified and that the casino in question will be punished because they are illegal.. I wish you success..

Τα ίδια τραβάω και χειρότερα με αυτό το casino.. μου κατάσχεσαν 1.850€ να κάνετε καταγγελία εδώ στο φόρουμ αυτό έκανα και εγώ και ελπίζω να δικαιωθώ και εγώ και εσείς και να τιμωρηθεί το εν λόγω casino γιατί είναι παράνομοι.. εύχομαι καλή επιτυχία..

I just want what's rightfully mine

Então você deveria ter vencido de forma justa e honesta!! Nenhum bônus de vitória direta que eles deveriam pagar. O caso do Thomas é diferente ele fechou conta e abriu outra usando um email diferente e ganhou. O cassino está contestando afirmando que ele tinha uma conta duplicada que viola a maioria dos cassinos t@cs . Ainda espero que ele receba seu dinheiro, pois significa muito para ele, mas você merece ser pago imediatamente, sem reclamar do cassino.🤞

It is clearly a different case from mine and since you refer to my case, my first account was closed, and then the next day I made a new account, I never played with a duplicate account and I challenge casino rabona to prove it. .I sent all my evidence in my complaint, including screenshots. In my new account also I put my real details for registration, only the email and phone number are different, I've been playing for about 6 months and they never asked me for verification.. I ask: why they let me make a new account and accept the deposit me and not get blocked? And when I won then they closed my account? Second question after I wrote to have my account closed due to gambling addiction why did they accept me again and not block my account like they should have to protect me? Here we are talking about a big illegality that apart from claiming the money that belongs to me I want the casino to be punished by the competent independent gaming authority... I have lost thousands of euros and it is not fair that they only want to win they have to pay their customers accordingly. .and one more question: how do they let players play without verification for months which is the security because addicts might be playing or worst new kids who are the responsible game? That's all from me and I hope we both get justice and that the casino in question is punished..

Σαφώς και είναι διαφορετική περίπτωση από την δική Μου και μιας και αναφέρεστε στην δική μου περίπτωση, ο πρώτος μου λογαριασμός είχε κλείσει, και εν συνεχεία την επόμενη μέρα έκανα νέο λογαριασμό, ποτέ δεν έπαιξα με διπλοτυπο λογαριασμό και προκαλώ το casino rabona να το αποδείξει.. εγώ έστειλα όλα μου τα αποδεικτικά στοιχεία στην καταγγελία μου, και μάλιστα με στιγμιότυπα οθόνης. Στον νέο μου λογαριασμό επίσης έβαλα τα αληθή μου στοιχεία για την εγγραφή, μόνο το email και ο αριθμός τηλεφώνου είναι διαφορετικός, έπαιζα περίπου 6 μήνες και ποτέ δεν μου ζήτησαν επαλήθευση.. ρωτάω: γιατί με άφησαν να κάνω νέο λογαριασμό και να δεχτούν την κατάθεση μου και να μην με μπλοκάρουν; Και όταν κέρδισα τότε με κλείσανε τον λογαριασμό; Δεύτερη ερώτηση αφού έγραψα να μου κλείσουν τον λογαριασμό λόγω εθισμό στον τζόγο γιατί με δέχτηκαν ξανά και δεν με μπλοκαραν τον λογαριασμό όπως θα έπρεπε για να με προστατέψουν; Εδώ μιλάμε για μεγάλη παρανομία που εκτός ότι διεκδικώ τα χρήματα που μου ανήκουν Θελω να τιμωρηθεί το casino από την αρμόδια ανεξαρτητη αρχή παιγνίων... Έχω χάσει χιλιάδες ευρώ και δεν είναι δίκαιο να θέλουν μόνο να κερδίζουν πρέπει να πληρώνουν και ανάλογα τους πελάτες τους.. και ακόμη μια ερώτηση: πως αφήνουν τους παίκτες να παίζουν χωρίς επαλήθευση στοιχείων για μήνες που είναι η ασφάλεια διότι μπορεί να παίζουν εξαρτημένοι άνθρωποι η το χειρότερο νέα παιδιά που είναι το υπεύθυνο παιχνίδι; Αυτά από εμένα και ελπίζω να δικαιωθούμε και οι δύο και να τιμωρηθεί το εν λόγω casino..

Clearly I really need my money and I hope you can help me as so far in my case and thank you very much.. it is very important casino Guru for all players who have similar cases..

Σαφώς τα έχω μεγάλη ανάγκη τα χρήματα μου και ελπίζω να με βοηθήσετε όπως μέχρι τώρα στην υπόθεση μου και σας ευχαριστώ πολύ.. είναι πολύ σημαντικό το casino Guru για όλους τους παίκτες που έχουν ανάλογες περιπτώσεις..