Hmm, I fear there's no ace in my pocket for now. If you could use help, submit a complaint. This is our way of investigating challenging situations, we aim to support players in need by doing so.
In this guide, you'll find some hints:
https://casino.guru/complaint-resolution-instructions
By using this link, the complaint is created:
https://casino.guru/complaints
Does it sound like a good idea to you?
Good crypto casino, instant payments with no limits, i wagered over 140millions $, and withdrawd over 20-30kk$, no problems. Thanks to Razer to keep it going good.
<3 <3 <3
Hello, well that's quite I sum you got there.
I wonder, for how long were you playing in this casino? Any tips you could share to the rest of us? Also!
Could you share a screenshot of your winnings? I'm honestly curious to see.
Thanks!
I play on rollbit. I’m from Australia and restricted country. Yet they let me complete the kyc and do it. Is this illegal if so am I able to ask for a refund for my deposits ?
I suggest you ask a lawyer for this. If I use a sense of logic, however, I must ask:
Why do you consider asking for a refund? Have you been given the same chance of losing or winning as any other player?
If the answer is yes, then I would say it is not fair to ask for a refund. Because nothing unfair has happened to you.
What do you think about that?
Olá pessoal,
Minha conta foi bloqueada com a declaração de que havia problemas geográficos. Sou da Áustria e minha conta foi totalmente verificada. Agora minha conta está bloqueada, apesar de ter saldo... O chat ao vivo não me responde. O mesmo acontece com meu e-mail. Posso mostrar tudo com capturas de tela.
Alguém pode me ajudar?
Obrigado
Hi Nightmare!
I would love to know what kind of geographical problem has occurred. Do you think you can insert the text you got from th casino regarding the account closure here in the post?
I believe the complaint would be in order; kindly check out this guide 👈👈 and let me know if you would give it a go. I would, just so you know.
False Allegations of Multiple Accounts Preventing Withdrawals
I recently became aware of a concerning issue with Rollbit. After several interactions with their customer support, it became clear that they are falsely accusing users of having multiple accounts. THIS TACTIC seems to be used as a way to prevent users from withdrawing their funds.
Despite providing all necessary information to prove the legitimacy of my account, Rollbit continues to block withdrawals under the unfounded claim that I have multiple accounts linked. This is a clear violation of user rights, and it feels like a deliberate attempt to deny access to funds.
I am deeply frustrated with the lack of transparency and customer support from Rollbit, and I urge others to be cautious when using this platform. If you encounter similar issues, be prepared for a prolonged and unhelpful process.
Hello, if you feel that any such accusations against you are untrue and you do not have multiple casino accounts, feel free to file a complaint with us and we will try to help you.
Here is a link where you can open it and our team will try to contact the casino and get some evidence.
Do you think this is the right step for you?
If so, then I've added a guide to what you can expect from the complaint.
I hope this will help you and the truth will come out.
If you made a mistake, feel free to tell it to Nick and fix it. If you can't do it he will. 🙂
I hope your case will turn out positively.
Good luck ☘️
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
