há 2 semanas
Quando olho para sua bandeira, parece que você está na Espanha, mas este cassino não aplica nenhum procedimento de verificação, como documento de identidade, selfie ou número de telefone por e-mail.
Slotuna Casino - discussão geral (página 5)
há 2 semanas
I really hate to speculate, but from what I saw also in the complaint thread, speaking about the details you provided, I'd say the casino has found some inconsistencies or perhaps does not fully believe the authenticity of the documents provided because especially in such cases, the verification video is used for clearing out the doubts.
Of course I'm not saying that some of this falls on you; I'm merely trying to figure out the cause.
If only we knew what was wrong...
há 2 semanas
I really hate to speculate, but from what I saw also in the complaint thread, speaking about the details you provided, I'd say the casino has found some inconsistencies or perhaps does not fully believe the authenticity of the documents provided because especially in such cases, the verification video is used for clearing out the doubts.
Of course I'm not saying that some of this falls on you; I'm merely trying to figure out the cause.
If only we knew what was wrong...
há 2 semanas
Vamos ver. A verificação de identidade está correta na primeira vez.
O que me desanima é o documento de gestão, e ele é incrível. Não faz sentido algum.
Primeiro, eles rejeitam meu comprovante de endereço com a conta de telefone apesar de ser um documento autorizado, e depois a conta de luz. Eles rejeitam duas vezes, o documento original, eu envio em PDF, e eles não me dizem o motivo.
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há 2 semanas
Hello, i deposit oneday 100euros with 300% bonus, i wagered everything and i made them 2404euro, i've been waiting for my withdraw so many days, on 14th day i think i got my first 500 after this they wanted to verify my profile, i send them the verification staff then for some reason when i try to join to the site it says RBAC: access denied what is going on?
há 2 semanas
Vamos ver. A verificação de identidade está correta na primeira vez.
O que me desanima é o documento de gestão, e ele é incrível. Não faz sentido algum.
Primeiro, eles rejeitam meu comprovante de endereço com a conta de telefone apesar de ser um documento autorizado, e depois a conta de luz. Eles rejeitam duas vezes, o documento original, eu envio em PDF, e eles não me dizem o motivo.
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há uma semana
So based on your email we obviously know why your phone bill was rejected. But as for the electricity bill, I would definitely like to know that too.
But we'll probably have to wait for the next follow-up complaint because without the casino telling us what's wrong we can only speculate.
há 2 semanas
Hello, i deposit oneday 100euros with 300% bonus, i wagered everything and i made them 2404euro, i've been waiting for my withdraw so many days, on 14th day i think i got my first 500 after this they wanted to verify my profile, i send them the verification staff then for some reason when i try to join to the site it says RBAC: access denied what is going on?
há uma semana
Hi, I see that you also have problems with account verification. When you got this error "RBAC: access denied" did the casino explain why? Did you try to email them to clarify the situation? I saw that you wrote that you have already received some amount so it would be interesting to know.
Petronela replied to your complaint, so feel free to let her know the answer to her questions.
If you find out more, be sure to let us know on the forum.
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há uma semana
Como já disse em outras análises, jogo nesses cassinos há cerca de 3 anos. Aprovação de perfil e declaração de endereço, informações de conta bancária são importantes e os períodos de depósito não são de 3 dias. Autoridades de Yasin O em 3 dias, mas o período não é de 3 dias, é de 14 dias, você receberá esse dinheiro em 14 dias.
há uma semana
So based on your email we obviously know why your phone bill was rejected. But as for the electricity bill, I would definitely like to know that too.
But we'll probably have to wait for the next follow-up complaint because without the casino telling us what's wrong we can only speculate.
há uma semana
Sim, mas como você pode ver, ele está listado como um documento aprovado!! E eles o rejeitam, dizendo que o documento não está aprovado! É uma piada!!
E o outro documento de eletricidade foi rejeitado duas vezes e sem razão. Eles não me avisam pelo chat e não respondem meus e-mails.
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há uma semana
That's probably the worst thing, that there is no reason that they would say. Maybe there was something missing that the document should have contained, that's what I can think of, but that's just my speculation. We'll wait for Veronika to write.
1
há 4 dias
Hello. My last withdraw from slotuna casino was at 19-3-25 and didn't finish yet. What i can do? They told me is in higher priority, we try our best and these things. First withdraw make 16 days. Second 14 days. Now 19 and no finish yet
há 3 dias
I would say it's time to file a complaint now.
This really has been a long time of waiting for you.
Please follow this link, where you can do so, and our team will try to solve it.
Is your account fully verified already there?
há 3 dias
They don't ask me anything to send. In live chat they say proccecing with out problem... They had send me 3.000€ without problem. But now they don't send. I had big balance. Without any bonus money. Only i bet my money to slots. Fair play. I had make deposit from my visa, i make withdraw in this visa. And i had write my data in first day everything correct
há 3 dias
I can make Complaint now? It's ok?
há 3 dias
Hello,
don't hesitate to submit the complaint, please. I read your posts a few times in a row but have no idea what is causing the issue. Thus, I do hope the complaint will help you!
You may start by clicking/tapping this green link. 👈
Let me know if you managed to do so 🙏
ontem
I spoke yesterday again in live chat. i cant make KYC there
ontem
Hello,
Thank you for both screenshots. I see no KYC restrictions mentioned in the conversation; to be honest, though, it looks more like a preset message rather than a real conversation.
What do you think?
In your complaint, I found a part saying your account has been verified, so I hope you don't have to worry about that. For now it seems we have to wait for the casino to give you or us some more concrete updates. It's frustrating, but please be patient.
ontem
Sinceramente, não sei. Existe a possibilidade de eles não me pagarem? Eu penso diferente. Já faz uns 22 dias que não me dão o dinheiro. Quero sacar tudo primeiro e depois poder jogar novamente. Muito obrigado pela ajuda. Quero ser informado sobre qualquer novidade.
Editado
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há 3 horas
Hopefully our complaint team will be able to contact the casino soon and find out what is going on.
Try to think positively, please.
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