7 DAYS NOW and snatch casino keeps asking me some documents and same things. im afraid i will lose my winnings.i will update to you ......
I still assume that these are documents that you say you cannot provide. Are there more of them or is it just one that you can't get ?
I would certainly recommend that you do nothing with your money and leave everything as it is until this whole problem is resolved. Let's see what can be done while you have an open complaint.
I document is a screenshot of my personal ebank . This screenshot is restricted by the app othority and is illigal.how i will send them ?
Verifiquei completamente minha conta diretamente no site há 3 semanas. No final da verificação dizia "verificação concluída com sucesso". exatamente o mesmo no cassino irmão iwildcasino. Tentei um saque em ambos os cassinos. mas isso não foi possível porque dizia que minha conta precisava ser verificada para solicitar saques. Então enviei novamente todos os documentos necessários para Kyc. até o momento nenhuma resposta. isso foi há 2 semanas. Portanto, acho que este cassino é um cassino fraudulento do pior tipo. As retiradas não são possíveis apesar da verificação.
I document is a screenshot of my personal ebank . This screenshot is restricted by the app othority and is illigal.how i will send them ?
The casino should have the best answer to this question. But I suppose that if it is a document from the bank, I would expect the casino to ask you for a paper form with a signature and stamp from the bank, or a PDF form with all the details that this document should contain.
Well, these are just my thoughts and that's why I said that the best thing to do would be to ask the casino in what form you have to send it and what all it should include.
Verifiquei completamente minha conta diretamente no site há 3 semanas. No final da verificação dizia "verificação concluída com sucesso". exatamente o mesmo no cassino irmão iwildcasino. Tentei um saque em ambos os cassinos. mas isso não foi possível porque dizia que minha conta precisava ser verificada para solicitar saques. Então enviei novamente todos os documentos necessários para Kyc. até o momento nenhuma resposta. isso foi há 2 semanas. Portanto, acho que este cassino é um cassino fraudulento do pior tipo. As retiradas não são possíveis apesar da verificação.
Hi, did you try to write to support or live chat that you have already been verified and when you ask for a withdrawal you have to go through this process again and why is this happening ?
At first I thought it might be an additional verification, but after reading your whole post I don't think so. A response from the casino would definitely be useful in this case, as it has been going on for quite a while.
Anyway, do you need to send all the documents to the casino again or how is it now?
Nevertheless, I would suggest you to lodge a complaint on this link, as you have had quite a lot of patience and we give casinos 14 days to resolve the KYC process. I am also attaching information on what you can expect from the complaint and what the process involves.
Our team will try to help you in your situation and hopefully successfully.
Are you in?
Boa noite, fiz meu cadastro no SNATCH CASINO pelo link aqui do CASINO GURU, fiz pedido de dois saques 1 no valor de 200 reais e outro no valor de 201 reais, já fiz a verificação de conta, já foi aprovada, recebi um e-mail dizendo para enviar as informações bancárias, tirei print certinho e enviei no email, porém já fazem 2 dias e nada acontece, tento entrar em contato pelo chat ao vivo , os atendentes só dizem que não está com eles e sim com o setor responsável pela autorização dos dados bancários... Preciso de ajuda , pois creio que fazem isso de propósito para as pessoas cansarem de esperar , daí utilizam o valor e acabam perdendo tudo ..
Hello, if you have verified and your withdrawals have been approved, I definitely recommend you to be patient and leave the money as it is and do nothing with it. The casino wrote you back and told you what to provide, so I think you're on your way to getting it.
We give casinos 14 days to make withdrawals and you say you are waiting 2 days which is not long at all. Especially if you withdraw by bank transfer.
So be patient and I believe your money will come if you have entered all the details correctly.
Give me an update if you have anything new.
Consegui sacar o dinheiro cerca de 5 dias após solicitar o saque. Quando perguntei, me disseram que eles não processam aos sábados e domingos. Bem, demorou um pouco, mas acho que está dentro de uma faixa aceitável. Recentemente, existem muitos casinos online que oferecem levantamentos rápidos, por isso é stressante se demorar muito para levantar dinheiro.
I agree that it could be faster. Aside from that, thank you for the handy information others might appreciate.
Would you, on the other hand, recommend another repayment option for players from your beautiful country?
Fiz o depósito usando Ewallet. Acho que seria melhor usar um método de depósito que facilitasse a preparação dos documentos necessários no momento do KYC. Sinto que este casino frequentemente rejeita os documentos apresentados.
Sounds fair and thorough. 👍
Which e-wallet is popular among players from Japan, please? I wonder whether there are significant differences between Europe - where I come from.
Costumo usar a Vega Wallet.
Awesome, thank you kindly!
they are thieves. go away from them. I won a big amount and they continuously asking for new documents to verify my account and today they closed my account and I lost all my money. Its a big FRAUD stay away
Hello.
It sounds like you didn't pass additional account verification. I'm sorry to hear that.
I'm convinced you are not aware of anything wrongly done on your side, am I correct?
Could you at least share the casino's official explanation?
I didnt do anything wrong. The only wrong was I won 1000 euros and they didnt want to give it. The explanation was about abuse of bonus but I didnt do anything
Did they also say what specifically you abused with the bonus or did they just give such a general explanation ?
If you feel that you did nothing wrong and did not commit any mistake I recommend to open a complaint here on this link. Our team will try to help you.
I am also including a guide which might help you to understand what you should expect from the whole complaint process.
I hope we can help.
If you have anything more from the casino and get a more specific answer, be sure to let me know.
My advice is dont play at this casino at all to everybody reading this! After i completely verified and was granted ,from the KYC of the casino, that i could withdraw my money, i requested 3x €500 withdraw as their own terms and conditions should allow, but i only received 1 withdraw by the time of writing. The casino obviously does not like to pay at all or does not care to respect players. I did not win a jackpot or a crazy amount of money, so if getting your money to you bank with these amounts is a problem already, i dont know how you are suppose to get you money when you would win big.
Have you checked its daily and weekly withdrawal limits? I would certainly do that and then ask its support what seems to be the problem. 3x €500 sounds good, so, I would assume there must be something else prolonging the other two withdrawals.
What do you think?
Hi Radka,
yes i checked all of that. I know they have a weekly limit of 2500-3000 depending on level of account. The daily is not the problem as i didnt receive anything for the next days.
best regards
Dennis
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