estou a espera dos dois levantamentos desde dia 10 e 11 de março
qual o vosso email para fazer uma reclamação? Sempre que faço aqui pelo site não consigo concluir, Aparece sempre erro Captcha incorreto
ja tentei pelo meu IPhone e também pelo PC e sempre sem sucesso.
Well, this problem arises quite too much times in the last few days, I mean with captcha.
We try to solve this issue but it is not so easy as it looks.
In this matter we could use a little help and we will need some information form so we can try to fix it.
Can you please provide me:
Based on these factors we maybe can track potential problem even though it is more complex. I do not promise 100% success but at least we can try to find out what can be the problem.
Also, did you use VPN?
I know it is lot of questions but I suppose, without that we won't move further.
Additionally, I can maybe advise you with basic things like- deleting cookies, changing browsers but these info would be really good to have.
Thank you for your assistance. 🙂
Tudo isso para fazer uma reclamação? Posso enviar a minha reclamação por escrito via email?
Hello,
I imagine this is complicated, but in order to prevent this problem from happening again, we really need your help too.
Kindly send us the update per email [email protected]
Also, please report your complaint via email at [email protected], and "captcha error" into the email subject.
Our colleagues will help you from there. I'm sorry for all those inconveniences.
Mas para que email querem que eu responda?
Kindly send us the update via email at [email protected]:
make a screenshot of the whole screen where we also see the domain you use when captcha appears.
Add exact time and also tell us the time zone (the best would be in UTC)
An IP address would be great too if you are able to find it.
Thank you 🙏
OI
eles te pagaram?
Continuo esperando…
Respondi já para o email com informações sobre o meu caso
That's great. I see the complaint up and running.
But, what we as the Community Team (not related to the complaint) really need is the following:
a screenshot of the whole screen when the incident appears—where we also see the domain you use when captcha appears. (not screenshot of the complaint submitted on your behalf)
for example:
Add exact time of the incident (the best would be in UTC)
An IP address
Do you think you could kindly try one more time? 🙏
Quanto tempo foi preciso para receberes o dinheiro?
Miguel estou na mesma situação que tu, tenho 3 pedidos de 500 euros desde dia 22 e até agora não me pagaram
Hey, you didn't even get one withdrawal out of the three? Neither in the past? Did the casino tell you why you've been waiting so long?
Obviously, in your situation, I would try to use our help and open a complaint.
Have you thought about it?
If so, click here to proceed. 👈
Our team will try to do everything they can to help you.
Olá, estou esperando os saques há quase um mês. Já escrevi para o PR, mas não me dão solução, nada, e além disso, não sei o que aconteceu, os saques foram cancelados e estou esperando, e a verdade é que não sei mais o que fazer.
E é claro que agora tenho que recomeçar.
Hello,
I honestly would not expect the Public Relations office to solve delayed payment. Perhaps it was just a faulty translation; sometimes it happens.
In my opinion, such a delay is worth an official complaint. Are you aware of this free-of-charge feature, please?
The instructions are here 👈 and I hope you will give my colleagues a chance to investigate the situation. The process aims to help players to get the money out from casinos, if that is possible.
I don't know why Casino Guru rates them that high when everyone has payout problems.
Also, with all the other NovaForge Casinos.
What do you mean by payout problems? That they have delays and such? I've looked at the complaints you've highlighted and the casino has one unresolved, which I wouldn't say is a bad thing at all, on the other hand.
Do you have any withdrawal problems too?
Why all the ratings on casinos here all good wen 100 percent the reviews are bad casion guru are as bad as any casino but like trust pilot wont allow real negitive reviews only fake 5 star reviews scum
No Trustpilot eles pagam por avaliações positivas... eles são bons por obrigação... se você escrever avaliações positivas para alguns cassinos, eles lhe darão bônus grátis (por exemplo, Bullsbet)
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
