há 7 meses
What is the sort code where your money was processed to?
Velobet Casino - discussão geral (página 14)
há 6 meses
O único índice de segurança que velobet.com possui é 0. Todo mundo sabe disso e todo mundo quer se mascarar como quiser e essa é a única verdade.
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há 6 meses
I got denied verification because i verified with a government issued UK drivers license. This is literally the only form of id i own and this is the only casino to deny me of my winnings because they dont accept a legitimate drivers license with my photo and all my identity details on it, even with a selfie of me holding it, sitting on £1000 and cant get it out, casinos a scam mate
há 6 meses
Signed up to velobet, was enjoying playing, deposited about £400 and was loving it, managed to hit some big bonuses and ended up with £1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.
Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with £1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.
Any advice?
Thanks
há 6 meses
Índice de segurança 0 do Velobet.com, eles já sabem disso aqui e em todos os sites.
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há 6 meses
This needs to be proven first, I'm afraid. Your complaint may play a significant role, but we have to wait for its outcome. Changing any Safety Index to zero based on an open complaint would be irrational.
Don't worry, the players who want to inspect the casino before registering there have a fair chance to do so.
Your complaint and this thread are public. Try to calm down, please, and let the complaint proceed.
há 6 meses
Signed up to velobet, was enjoying playing, deposited about £400 and was loving it, managed to hit some big bonuses and ended up with £1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.
Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with £1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.
Any advice?
Thanks
há 6 meses
Hello,
As can be seen in this thread, you are not the only one having issues with this casino. I would love to provide a concrete answer, but instead, I want to ask you: Has anyone from the casino explained why your ID was denied? I mean, they should be able to explain in full.
We, on the other hand, can barely guess.
Let us know what you've been told.
há 6 meses
Estou muito calmo e confio no Matej mas a coisa do casino é sempre a mesma resposta e eles não esclarecem nem respondem nada, porque tendo sido informados que existem jogadores viciados em jogo permitem-lhes continuar a depositar e apostar e a jogar com as suas vidas portanto o índice Segurança deve ser bastante reduzido porque acontece com muitos jogadores e não importa que a vida de uma pessoa valha tanto quanto a de muitos, o cassino também será responsável, digo.
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há 6 meses
You don't have to worry, but as Radka mentioned, the safety index will change when the case is closed, of course based on how it turns out.
You have the opportunity to see, as I did, that Matej said that we are on your side in this case and therefore he has to look at what the casino sent him on Skype again.
I hope that this saga will be resolved as soon as possible and, importantly, fairly.
We will have to wait for further developments, so keep your composure.
há 6 meses
Estou prestes a registrar uma reclamação!
Não consigo me verificar! Eles querem um comprovante de cartão de crédito. Tudo bem. Mas o meu é um banco online e não tenho um cartão "real"! Uma captura de tela do meu celular não é aceita!
Expliquei o problema várias vezes no chat ao vivo. Pediram-me para escrever um e-mail, mas ninguém respondeu!
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há 6 meses
Hi, I'm sorry when situations like this arise, because I would always be happy if players could find a reasonable way to talk with the casino. So you don't have a physical card, do you? Did you try to ask them if something could serve as an alternative from online banking, where they could verify something like that ?
Regarding the complaint, I saw that it is in review status, so our team will try to help you.
If by any chance you manage to verify or find out something new, I'd certainly be glad if you could let me know.
I'll keep my fingers crossed for a good outcome. 🤞
há 6 meses
Penso que quando um casino assume a sua culpa e o índice de segurança não baixa sem que as autoridades percebam porque não é modificado e ninguém responde nada, é difícil manter a compostura.
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há 6 meses
Technically, your complaint has not been closed yet, so the outcome still awaits. I think that Matěj took quite an interest in your case, and he has been attending a few quite demanding international events. Let's give it the proper time. Once the complaint is closed, there will be a proper response and closure for you.
(I'm sorry it's in English)
Editado pelo autor há 6 meses
há 5 meses
Discordo totalmente do que você fez comigo
Primeiro, a reclamação não foi resolvida com base em nenhum acordo da minha vítima principal, portanto, para mim, isso ainda não acabou.
Segundo-O cassino velobet mente, não recebi nenhum reembolso, é um dado adquirido.
Terceiro-Através de aconselhamento jurídico e médico, aconselham-me a não voltar a entrar no site velobet.com, que é o que o casino pretende.
quarto- depois de reconhecer o erro o casino e grave visto que se aproveitam de jogadores vulneráveis reconheceram o facto como muito grave ou poderia ter sido menor o índice de segurança não se move se são 20 ou 100 jogadores MUITO SÉRIO algo muito estranho.
Quinto - Não posso expressar numa crítica a minha verdadeira experiência neste casino porque não me publicam, problemas de segurança na conta, levantamentos, depósitos, a minha experiência pessoal repito, etc.
Sinto que estou negligenciando alguma coisa.
Vejo você para sempre.
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há 5 meses
Well, your case has been dragging on for quite a long time and Matej explained everything well. He also said that you can seek legal help, so if you go for it, I guess we'd all be curious to see if you'd succeed.
As for your user review, I don't think it's of any telling value and it's also important to remember that you can give 1 user review per casino from one account.
I don't know what more to say about all of this, because most of it has already been explained and although I'm sorry about the way it all turned out, there's probably nothing more to be done. 😥
há 5 meses
Hello Vicente.
In the complaint, I mentioned that you have the right to claim a €10 refund from your second account. This money, which cannot be used for betting, is available in your account for withdrawal only. The casino has taken the necessary steps to address the issue pointed out in your complaint, prompting a review of their procedures and rectification of the mistake. Consequently, there is no justification for imposing any safety index penalties.
Should you wish to take legal action against the casino, alleging that they are accountable for your issues, you are free to do so. It is important to note, as I have previously stated, that the casino can only reimburse you for your losses during the period in which you informed them of your gambling addiction, in accordance with standard practices in all jurisdictions.
Now, let's consider the issue from a different perspective. If you owned a casino and someone discovered a mistake in your responsible gambling system resulting in them losing €10, would you have to pay them millions in compensation simply because they lost some money? I am sure not. Your liability is purely financial, so you would reimburse the player for their losses and issue an apology. Otherwise, every other player would attempt to find an exploit in casinos and sue them for significant sums.
há 5 meses
Refiro e confirmo meu e-mail anterior ponto por ponto, da primeira à última palavra
Obrigado.
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há 5 meses
Obviamente, obrigado Matej por ajudar a desmascarar esses canalhas que se aproveitam de pessoas vulneráveis sem presumir nada e isso me ajuda muito a processar
mas não tenho escolha a não ser processar tudo já que não recebi nenhum reembolso, tudo é mentira e claro que não vou entrar no seu site novamente. Se você quiser que eu faça isso, entre em contato com meu advogado e explique os passos a seguir, obrigado.
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há 5 meses
Não engane ninguém, a reclamação não foi resolvida até hoje 09/07/2024, ninguém me reembolsou nada, obviamente perdi muitas coisas.
Aviso aos marinheiros.
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há 5 meses
Hello. I will inform Matej right away, and he will get in touch with you.
