Velobet Casino - discussão geral (página 14)

What is the sort code where your money was processed to?

The only security index that velobet.com has is 0. Everyone knows it and everyone wants to mask themselves however they want and that is the only truth.

El único índice de seguridad que tiene velobet.com es 0 lo sabe y lo sabrá todo el mundo se quiera enmascarar como se quiera y esa es la única verdad.

I got denied verification because i verified with a government issued UK drivers license. This is literally the only form of id i own and this is the only casino to deny me of my winnings because they dont accept a legitimate drivers license with my photo and all my identity details on it, even with a selfie of me holding it, sitting on £1000 and cant get it out, casinos a scam mate

Signed up to velobet, was enjoying playing, deposited about £400 and was loving it, managed to hit some big bonuses and ended up with £1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.

Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with £1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.

Any advice?

Thanks

Velobet.com safety index 0 they know it here and on all sites already.

Velobet.com índice de seguridad 0 lo saben aquí y en todos los sitios ya.

This needs to be proven first, I'm afraid. Your complaint may play a significant role, but we have to wait for its outcome. Changing any Safety Index to zero based on an open complaint would be irrational.

Don't worry, the players who want to inspect the casino before registering there have a fair chance to do so.

Your complaint and this thread are public. Try to calm down, please, and let the complaint proceed.

Hello,

As can be seen in this thread, you are not the only one having issues with this casino. I would love to provide a concrete answer, but instead, I want to ask you: Has anyone from the casino explained why your ID was denied? I mean, they should be able to explain in full.

We, on the other hand, can barely guess.

Let us know what you've been told.

I am very calm and I trust Matej but the casino thing is always the same answer and they do not clarify or answer anything, because having been informed that there are players with gambling addiction they allow them to continue depositing and betting and playing with their lives therefore the index Security must be greatly reduced because it happens to many players and it doesn't matter that one person's life is worth as much as that of many, the casino will also be responsible, I say.

Estoy muy calmado y confío en Matej pero lo del casino es siempre la misma respuesta y no esclarecen ni responden nada ,porque habiendo sido informados que hay jugadores con adicción al juego les permiten seguir depositando y apostando y jugando con sus vidas por lo tanto el índice de seguridad debe reducirse muchísimo porque le pasa a muchos jugadores y da igual la vida de uno vale tanto como la de muchos,su responsabilidad tendrá el casino también digo yo.

You don't have to worry, but as Radka mentioned, the safety index will change when the case is closed, of course based on how it turns out. 

You have the opportunity to see, as I did, that Matej said that we are on your side in this case and therefore he has to look at what the casino sent him on Skype again.

I hope that this saga will be resolved as soon as possible and, importantly, fairly. 

We will have to wait for further developments, so keep your composure. 

I'm about to file a complaint!

I can't verify myself! They want proof of a credit card. That's absolutely fine. But mine is an online bank and I don't have a "real" card! A screenshot from my cell phone isn't accepted!

I have explained the problem several times in the live chat. I was asked to write an email, but no one responded!

Ich bin kurz davor eine Beschwerde einzureichen!

Ich kann mich nicht verifizieren! Sie wollen den Nachweis einer Kreditkarte. Ist auch absolut in Ordnung. Bei mir handelt es sich jedoch um eine Onlinebank und ich besitze keine "echte" Karte! Ein screenshot vom Handy wird jedoch nicht akzeptiert!

Ich habe das Problem nun mehrmals im Livechat erläutert. Ich soll eine Email schreiben auf diese wird jedoch nicht reagiert!

Hi, I'm sorry when situations like this arise, because I would always be happy if players could find a reasonable way to talk with the casino. So you don't have a physical card, do you? Did you try to ask them if something could serve as an alternative from online banking, where they could verify something like that ? 

Regarding the complaint, I saw that it is in review status, so our team will try to help you. 

If by any chance you manage to verify or find out something new, I'd certainly be glad if you could let me know. 

I'll keep my fingers crossed for a good outcome. 🤞

I think that when a casino assumes its guilt and the security index is not lowered without even the authorities understanding because it is not modified and no one answers anything, it is difficult to maintain composure.

Creo que cuando asume su culpabilidad un casino y no se baja el índice de seguridad sin entender ni las autoridades porque, no se modifica y nadie contesta a nada es difícil mantener la compostura.

Technically, your complaint has not been closed yet, so the outcome still awaits. I think that Matěj took quite an interest in your case, and he has been attending a few quite demanding international events. Let's give it the proper time. Once the complaint is closed, there will be a proper response and closure for you.

(I'm sorry it's in English)