And then my question is,
I have signed up to velobet using the casino guru link, so I am sure you guys made a share from my signing up.
I play mostly sports betting rather than casino, so who is going to help me with this issue? I swear, my experience using casino guru has been the worst since my 1st day using it. 0 help provided when needed, siding with casinos that pay affiliate money, and I am sure it will be the same this time.
So, have you tried to contact the support of the casino regarding the bonus issue, though?
I quite don't understand what actually happened there, to tell you the truth.
Also, we don't include sports betting on our website, so the bonus couldn't be for sports. Isn't it so, please?
Let us know more, and hopefully we'll be able to assist you here.
The bonus is indeed for sports. Even if you advertise casinos only, a lot of the casinos you advertise also have Sports betting, and velobet seemed to had a good signing bonus for Sportsbook, which I decided to take instead of the deposit for casino.
I deposited 250€, received 150% bonus (375€ bonus) and had to do 625€ X 15 rollover. After being 2/3 done (66% through) velobet decided that no one can profit on their website, and told me they had specifically altered their Rules just for me, because I was currently at 2000€ from a 250€ deposit.
My conclusion is only 1, this is a scam Casino. If no one can profit, its a scam Casino, and the sad part is that Casino guru advertises it.
Obviously I contacted the live chat, which they started to claim it was a company decision, and it wasn't going to be undone.
Then, when I pressed for answers, they said I was breaching 1 ToS, which was the Anti fraud... like, I created the account 5-6 days ago, made 1 deposit only, what fraud was I committing?
Then, after asking what the fraud was, they claimed i was actually breaching another ToS, which was about abusing Bonus and Making multiple accounts.
Then, after claiming I breached different ToS, they just said, they would not allow me to receive any more bonuses and imposed new rules for me to finish my current bonus, and gave me 50 Freespins.
They made rules that make it impossible to win anything, claim I am breaching ToS so no more bonus for me, but then say i can keep the bonus and finish it under impossible conditions and even give me 50 freespins. So yes, this is 100% a scam Casino that you are advertising.
I even went as far as to just request that they refund me my deposit and keep my winnings valued at 1750€ at the time, to which they said they wouldn't do, and that I had to follow the new bonus rules they imposed just for me, because they know that by the new rules, I won't even be able to withdraw my deposit amount.
How can i not be frustrated after getting scammed by a casino that's supposedly trustworthy? Even worse, I was scammed for almost 2000€. And since it's a scam Casino, based on Curaçao, there is absolutely nothing I can do.
The last 4-5 casinos I tried based on Casino guru rating, have all turned out to be scam, where players can't even withdraw money.
The bonus is indeed for sports. Even if you advertise casinos only, a lot of the casinos you advertise also have Sports betting, and velobet seemed to had a good signing bonus for Sportsbook, which I decided to take instead of the deposit for casino.
I deposited 250€, received 150% bonus (375€ bonus) and had to do 625€ X 15 rollover. After being 2/3 done (66% through) velobet decided that no one can profit on their website, and told me they had specifically altered their Rules just for me, because I was currently at 2000€ from a 250€ deposit.
My conclusion is only 1, this is a scam Casino. If no one can profit, its a scam Casino, and the sad part is that Casino guru advertises it.
They do have sports betting, but we don't include it in our review nor in the safety index.
We have no sports betting promotions either.
I even went as far as to just request that they refund me my deposit and keep my winnings valued at 1750€ at the time, to which they said they wouldn't do, and that I had to follow the new bonus rules they imposed just for me, because they know that by the new rules, I won't even be able to withdraw my deposit amount.
How can i not be frustrated after getting scammed by a casino that's supposedly trustworthy? Even worse, I was scammed for almost 2000€. And since it's a scam Casino, based on Curaçao, there is absolutely nothing I can do.
The last 4-5 casinos I tried based on Casino guru rating, have all turned out to be scam, where players can't even withdraw money.
Sorry for your experience, really, but unfortunately we are not able to help here.
If your opinion is that all the casinos are not good, perhaps it is better not to use our recommendations anymore. What do you say? 🤷♀️
Casino guru is the worst, for advertising scam casinos. This was the last time I have used CasinoGuru recommendation for anything, as all the times I have used, I have been scammed. I will make sure to post a negative review as well, since I find it highly concerning that you prioritize profits over user integrity, but advertising Scam casinos that pay a % of the user they have scammed.
And then showing absolute indifferency to someone that got scammed, because you made your share while the player got scammed.
I can't make a complaint because it's I used it for sports betting, and if I make a complaint and you accept it, you side with the casino like always. It's always a loss for me.
Absolutely distasteful
Hello,
I'm sorry to see you go, but I believe there is not much to say. You've already made your decision, and despite your errors in many areas, I value your efforts.
Just a reminder how it was with this specific complaint:
"Dear Gambler123,
The main issue here is that most of the communication you initiated was unnecessary, and only prolonged the whole process. Usually, one email sent to the correct email address, clearly stating the problem, is better than sending multiple emails to incorrect email addresses for such issues, and without clearly mentioning the problem, in this case - gambling addiction. From the multiple pieces of evidence you have sent, there was not a single instance of you clearly mentioning that you suffer from gambling addiction. All the casino got from you was that you had problems with the game, which could be taken as having technical difficulties. The only instance where you have clearly mentioned this was from the conversation with live chat, which you shared with us in your reply in this thread on the 20th of August, and in this conversation, you had written the message before an actual live operator had joined the session. Various live chats work differently, and it is possible that the operator can not see what is written in the chat window before he joins a session, which I suspect was the case here.
Nevertheless, the casino came forward and asked you to complete the self-exclusion process, on more occasions, but you did not finish it. The casinos have rules for self-exclusion processes, which need to be followed. In January of 2023, after you sent your documents, you were asked to confirm the duration of the self-exclusion, to which you did not respond. And again, in July of 2023, the process was stopped because you did not proceed with the requests from the casino. If you successfully completed the process, and then the account was reopened, you would be absolutely entitled to a refund, but only after you successfully finished the self-exclusion process."
I'm sorry, this subject is not about anything else.
Stay well, please. Given that this is your final visit, are you willing to have your Casino Account closed?
and despite your errors in many areas, I value your efforts.
The error of following casinoguru supposed advice on a supposed good casino? Was that my error? And the effort was me giving away my hard earn money, because the casino doesn't let me withdraw, and claims breach of ToS to steal my money?
Instead of wanting to help, you prefere to silence me by closing my account. It's been like this since I first started using the platform, that's what upsets me.
In the beggining I shared casinoguru with friends, I recommend the complaint service as it seemed reasonable, and i even browsed for bonuses and reliable casinos, because it seemed trustworthy, but I was terribly wrong. And even when I asked for help, nothing changed.
If you want to close my account so bad, go ahead. If it makes you happy, do it. I hope you find the happiness you are looking for.
I honestly have nothing else to add.
I hope you are going to live a joyful life too.
A Velobet não aceita comprovantes de endereço. Enviei a conta de luz para o plano de saúde, para o escritório de habitação, etc., mas não coube. Podem me ajudar com isso? Quero sacar meus 500.
LG oli
Estou tentando verificar minha conta há horas, não importa o que aconteça, conta de luz, seguro saúde ou escritório de habitação, eles não aceitam nada
Quero sacar meus 500 euros, preciso de ajuda
LG oli
Hello,
let's see what we come up with. Of course we aim to help here.
I usually begin by gathering information about the problem. So, if you don't mind me asking, did anyone from the casino explain what seems to be wrong with the documents, please?
Could it be related to the quality, format, or cropping of the file? I'm simply listing the most common problems.
So, please, let me know.
@casinoguru
Hi, could you please look at my complaint? I think it has been incorrectly categorised as a delay in withdrawal when it’s not just that, also the fact they have blocked my account with no reasoning after having deposited £5,000 and attempting to withdraw £7,500 (of the total £11,965.8 balance. When asked what the issue is, they won’t tell me and said it can take up to 6 months to investigate! I can login but can’t do anything on the account. I’ve got many videos and images of my deposits, withdrawal attempts etc.
Hello.
Our complaint team will look at your complaint soon. You don't need to be worried at all.
Also, please inform us about any changes in your case.
Recomendo a 1xbet, eles depositam você instantaneamente.
What payment method do you use and how quickly do you have money in your account?
Olá, ontem ganhei 4.000 euros na Velobet e, apesar de ter passado na verificação, o saque foi recusado por transferência bancária SEPA. Agora estou tentando novamente, mas parece que o processamento está demorando horas. O atendimento ao cliente não me dá nenhuma explicação. O que posso fazer?
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