FórumCasinosVelobet Casino - discussão geral

Velobet Casino - discussão geral (página 8)

há um ano por Landgraf1994
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Anonymized545
há 8 meses

Hey, based on what you wrote, it would probably be wisest to file a complaint. However, it would also be advisable if it didn't end up like almost all of yours, which is that you stop replying to our team. 

As far as the casino itself is concerned, you were allowed to register and play here even though they don't accept Spaniards ? Did you also tell the casino that you're a gambling addict? Were you able to reopen your account there? 

If so, I probably wouldn't have waited with the complaint and would have gone for it. 

Let me know if you do. 

há 8 meses



Yes, yes and yes I told the casino that I was addicted and I have the email and the screenshot and the next day they reopened my account they let me deposit and bet I have all the evidence, hey, you find out.

Anonymized545
há 8 meses

So it's not right of the casino if you entered all your details truthfully and they know you're a Spanish and even reopened your account, so I'd go with my complaint recommendation. 

Our team will try to help you and I hope you will be able to close your account for good.

há 8 meses

The damage even if they close the account for a Spanish player with addiction after reopening it knowing it is almost like death and it is done not only is it enough for them to close it, it cannot stay like this so that it continues to happen to more people.

Anonymized545
há 8 meses

I don't think you should be able to reopen an account that has already been closed or create a new one with the same data. 

So it's good that you've filed a complaint and we'll see how it all turns out. If you have something new don't hesitate to let us know. I firmly believe that you will be able to resolve everything with this casino. 

However, if it would be useful, I will share with you a guide about responsible gambling, maybe some information from here will be suitable. 

I'll keep my fingers crossed for you. 🤞

há 8 meses

Eles têm pouco jogo responsável, nenhum deles, depois de terem problemas com depósitos e saques e o dinheiro sumir da conta, você fecha a conta por vício em jogo e eles abrem outra com seus mesmos dados de jogo responsável 0.

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há 8 meses

file


Loool still not reducing their safety index?


Licence still not renewed..none of their sites licence renewed.


In their pockets.

há 8 meses

Então eles são golpistas?

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há 8 meses

CG said three weeks ago its due to the move to a new licence seal, in reality Santeda itl have not got a valid licence. As you can see from all their sites. Mystake, goldenbet, rolletto, donbet, velobet, cosmobet.


All part of the same group.

há 8 meses

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The UK gambling commission have their details and have sent it to their team who deal with overseas illegal gambling. Not sure what EU protection you may have.

há 8 meses

O que entendo é que eles estão realizando uma atividade totalmente ilegal.

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há 8 meses

É claro que farei um relatório quando apropriado e o anexarei ao processo porque arruínam a vida de pessoas que sofrem de uma doença.

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há 8 meses

Eles têm pouco jogo responsável, nenhum deles, depois de terem problemas com depósitos e saques e o dinheiro sumir da conta, você fecha a conta por vício em jogo e eles abrem outra com seus mesmos dados de jogo responsável 0.

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há 8 meses

I see that your situation hasn't moved much, but I saw in your complaint that you described more because Kristina needed it. I hope our team can work things out fairly. But it will be important to be patient in this case. 😕

há 8 meses

file


Loool still not reducing their safety index?


Licence still not renewed..none of their sites licence renewed.


In their pockets.

há 8 meses

Yes, you can see that here too that the casino still has no license. If a new one is acquired but the casino does not get it, it will still be shown in our review. 

However, the license does not have a direct influence on the safety index, so just because the casino does not have it, it does not mean that it will have a much smaller one from now on. 

Nevertheless, I can see that the casino has a lot of open complaints and if our team finds out that the casino made a mistake and gets black points, then its safety index will change. 

Anonymized545
há 8 meses

£££££

há 8 meses

Como pode ser revisado com 7.2? Não ter licença, não ter fair play, abrir conta para jogadores viciados em jogos de azar, conhecer o problema e seus jogadores terem problemas de depósito e saque, isso não cheira bem.

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há 8 meses

Eles podem depositar e ficar com o dinheiro dos jogadores e retirá-lo.

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Anonymized545
há 8 meses

It's frustrating that these companies, even though they're part of the same group, operate separately to dodge negative reviews. They use this separation to their advantage, allowing problem gamblers to sign up on their other sites, effectively keeping the money flowing in despite the issues.


Casino guru should be always standing up for players and lumping Santeda into the one entity and forget their affiliation money

há 8 meses

Oh and never bother raising the complaint with the CeG, useless and these are their prized horses

há 8 meses

Você tem toda razão no que diz e já me aconselharam a fazer isso de uma forma que até agora eu desconhecia e que me aconselharam pode dar resultados muito bons com essas empresas, mas isso não vai continuar assim .

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