Vinyl Casino - discussão geral (página 3)

But I'm having problems, unfortunately

Can you help me and get me in touch with someone who can solve the problem?

Olá, peço desculpas por interromper, mas quero esclarecer que a reclamação serve como um meio de resolver a situação caso o cassino não a resolva da maneira que lhe convier. Entendo que pode não parecer grande coisa, mas é assim que apoiamos os jogadores, e você fez a coisa certa ao reclamar. Aguente firme, por favor.

Que bom saber que as coisas estão melhorando para alguns jogadores. Obrigado pelo aviso!

O lado bom é que eles estão dispostos a resolver isso, e eu realmente espero que isso aconteça em breve.

Se o pagamento não for efetuado em breve, você ainda terá sua reclamação aberta e interviremos se necessário.

Mas vamos torcer pelo melhor.

They're not very interested in resolving this matter, since yesterday they've been saying that my case is being dealt with as a matter of urgency and today it's still the same with no change. It's the first casino I've seen that's had problems with withdrawals. I want to solve my problem now, I don't have to wait, the deadline they gave me yesterday has passed.

Well, it's already a lot of fun on their part. They gave me until yesterday and said that my department was already dealing with my case urgently and so far nothing. I want to resolve this matter today without fail. I want the money in my account today because when we lose money they don't care but when we win it's a movie for them to pay.

Espero sinceramente que resolvam o problema. Infelizmente, como você foi informado, nossa equipe de reclamações não poderá intervir antes do prazo de 14 dias, então nos avise se você conseguir resolver o problema sem nós antes.

Five days ago tomorrow and still no change in the order. I'm starting to get really annoyed with this because they can't even give me any concrete answers. They always give the same answer, it seems as if it's a deal between them

It'll be 5 days tomorrow and they're still making the same excuses that my case is being dealt with urgently and nothing has changed so far. Everything seems to have been agreed between them

Você tentou confrontá-los novamente sobre tudo isso?

Yes, I've tried, and you know that for two days the answers have been the same: my request is being treated as a priority and urgently, and nothing has changed. A request being treated as a priority and urgency and still in the same state nothing has changed. It's a disgrace that this casino is winding people up so they don't have to give them their money back. And I'm still going to have to wait a long time for my money, it's obvious ...

Completely disappointed with this casino. They make fun of their customers. When they lose they let people invest money there but when they win they screw people over as much as they can and then certain people who are in the live chat don't even seem to be real when they answer, it seems like automatic messages and everything is agreed between them.

Sabe de uma coisa? Pela minha experiência, o chat ao vivo não tem muitas informações sobre saques, pois é uma área diferente. Talvez seja por isso que eles sempre dão a mesma resposta e geralmente não têm a mínima ideia do que está realmente acontecendo.

A melhor maneira é sempre entrar em contato com o suporte por e-mail e tentar descobrir onde está a retirada, na verdade.

Você também fez isso? Entre em contato com eles por e-mail?

Yes, it's funny that I've done that too and I have the emails as proof and they end up giving the same answer as the online chat...

Both parties give the same answer

Bem, então essa não é uma experiência nada boa para você.

Aguarde, e espero que em breve possamos realmente aprender algumas atualizações.

It's the first casino I've seen that has problems with withdrawals. I've played in a few and the same day or the next day I had the money in my account depending on the time of withdrawal. This one is a mess and they only give me the same answers after I get my money, which is rightfully mine. I will never play at this casino again, that's for sure.

Sua posição é completamente compreensível, é claro.

Concentre-se em obter os ganhos primeiro, e depois seria melhor esquecê-los. Certo?

I'm not giving up the money, it's 1000 euros I won without using any casino bonuses.

I want it back as soon as possible. I won my money and they don't want to give me my money back.

Com certeza você quer esse dinheiro. Quem não gostaria?

Que bom que você também abriu sua reclamação, só por precaução.

It's a pity I have to wait 14 days to get this matter resolved through you. That's a long time to wait