FórumCasinosVulkan Vegas Casino - discussão geral

Vulkan Vegas Casino - discussão geral (página 16)

há 3 anos por Jonas23111
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há um ano

I have a main account. I played with bonuses. It's been 5 months since I signed up. I had kyc verification. For 5 months I made three withdrawals. After 5 months. vulkan blocked the account. clone was created two weeks before my main account.

há um ano

vulkan bloqueou a conta principal. Joguei no cassino por 5 meses. De 10 de julho a 15 de dezembro. Em dezembro, eles escreveram que eu tenho um clone. A conta foi criada em 13 de julho. Retirei 1200 e 1700 euros duas vezes. Por que verificacia em agosto. Duplicado não mostrado?

Traduzido automaticamente:
drozdeknikola
há um ano

Hello,

I guess it depends on when was the "first" I mean the older account, verified. Until both accounts went through the verification, the casino probably has no chance to detect the similarities.

In such cases, the casino should focus on finding whether you gained any sort of unfair advantage by creating a second account. Plus, if there are any doubts about your identity, a tool called verification call should help.

Just to make sure, have any of your winnings been voided? If so, and you need a helping hand, feel free to submit a complaint.

You can do so right here.



há um ano

the main account was the first.then a second account was created.then the main account was verified .Never a second account. In total, after 5 months they blocked two accounts and took 30tys zl.Is it ok?

drozdeknikola
há um ano

I guess you should submit the complaint as I recommended because first, we need to see some pieces of evidence presented by the casino. Without any of this, we can't be sure if the decision was fair.

Anyway, I'd say the first account is always the older one, that's why it's called the first 🤔



há um ano

Boa tarde! Tentei me registrar usando seu link - mas o site não responde. o link não é válido ou foi bloqueado pelo provedor (ou país). Eu sou da Ucrânia! Ajude a resolver este problema! existe outra maneira de se registrar para um bônus sem depósito? Talvez um código promocional? Ou como resolver esse problema em geral? Agradeço antecipadamente por sua ajuda! Obrigado!

Traduzido automaticamente:
maks2114
há um ano

Hello,

I tried to access the bonus using the VPN set to Ukraine, and it worked.:

file

file

Maybe the problem was caused by your local internet connection. Did you get any errors?

há um ano

Hello,

I have problem with Vulkan Vegas online casino.

I got this e-mail:

"Your account has been temporarily blocked. We kindly ask you to provide a document which would prove that you were in Lithuania while playing on our website.

Please note that masking IP or location is not allowed on our website. We reserve the right to close any accounts and void any bets, bonus and winnings if the account was created or used through the use of IP or geolocation masking technologies, including but not limited to VPN and Proxy Servers."

I wasn’t in Lithuania never.

How can I prove that I didn’t used vpn or proxy? 

How can I prove that I wasn’t in Lithuania? 

How can I prove if I didn't do something? 

I won lot of money but they does not fulfill because I need prove.

Can anyone have an idea?


Szbkriszta
há um ano

Hello,

may I know under what country have you registered? I must say that even if I'm not using VPN, my IP most often shows quite a different location, so I can easily imagine the same issue.

Well, I would reply to the support, just write what you wrote here.

I see that the complaint has been set, you can learn more about the process using this link in the meantime.

Get back to me with an update, please. I want to make sure that the issue is handled.

Editado pelo autor há um ano
há um ano

Ganhou 6039eur no Volcano Vegas. Com meu próprio dinheiro, sem jogo grátis ou bônus. Recebeu 4552,42 segundos. 7 vezes. Ainda falta muito dinheiro????

Traduzido automaticamente:
jonssonkent368
há um ano

Hello,

I can see that you submitted the complaint saying that you have a problem passing the verification 1 week ago. It would be good to update the complaint (click here) and inform Petronela now.

Did you ask the casino about that?


há um ano

Bloquearam eu e minha irmã por jogarmos na mesma casa, incrível temos 2 contas diferentes e bloquearam nós duas. Eles nem querem devolver o dinheiro dela para minha irmã



Editado pelo autor há um ano
Traduzido automaticamente:
Radka
há um ano

Hello,

I’m registered in Hungary. I wrote on chat that the browser (Safari) on my Mac identifies the website as a known tracker. I think not my fault if "simple" browser considers the website dangerous.

I didn’t used VPN never. I have never changed my IP address on purpose! I don't even know why the exchange is good?

The Casino offers 0.5 % of the prize now. This isn’t correct.

I have valid KYC check from april 2022. I paid, played and won several times and not was problem.

I had several smaller whitdrawal in the past (2 times in January too of this year) and not was problem never. I think they leave this opportunity open for big wins. They don’t want pay big prize and they can refer for VPN use anytime. I asked from support tell me the dates when I played in Lithuania but I didn’t got answer for my question never!

Editado pelo autor há um ano
jonssonkent368
há um ano

I won 20000EUR with my own money without bonus but they temporarily blocked my aaccount and didn’t paid nothing.

há um ano

Bloquearam eu e minha irmã por jogarmos na mesma casa, incrível temos 2 contas diferentes e bloquearam nós duas. Eles nem querem devolver o dinheiro dela para minha irmã



Traduzido automaticamente:
há um ano

Hello,

Sadly, I'm quite sure that having two accounts in one household is considered against the rules, and that's a very common rule. To prevent that, you should always ask the casino whether you can both play at the same time in the casino and then save a screenshot with the confirmation. It is strongly unwise to play on the same especially mobile device because that is usually a good proof for the casino that both accounts are eventually used by the very same person - so, do not do that.

Such rules are made for preventing players to abuse bonuses (there is a guide article about bonus hunting), so have you both taken any bonuses- especially welcome bonuses?

Have both your accounts been successfully verified? I guess that even if you used bonuses, the casino should try to verify both accounts by verification call, and then consider possible unfair advantages.

May I ask whether there was an active balance on any of both accounts the moment those were closed?

I hope it was not.


há um ano

Hello,

I’m registered in Hungary. I wrote on chat that the browser (Safari) on my Mac identifies the website as a known tracker. I think not my fault if "simple" browser considers the website dangerous.

I didn’t used VPN never. I have never changed my IP address on purpose! I don't even know why the exchange is good?

The Casino offers 0.5 % of the prize now. This isn’t correct.

I have valid KYC check from april 2022. I paid, played and won several times and not was problem.

I had several smaller whitdrawal in the past (2 times in January too of this year) and not was problem never. I think they leave this opportunity open for big wins. They don’t want pay big prize and they can refer for VPN use anytime. I asked from support tell me the dates when I played in Lithuania but I didn’t got answer for my question never!

há um ano

Hello,

I believe that there must be some issue with the IP address, it can be tricky, so hopefully, we will be able to clarify all details with the casino.

I know it is stressful, but still, try to be patient and stay calm 🙏.

Radka
há um ano

AS CONTAS FORAM VERIFICADAS, NÃO JOGAMOS NO MESMO DISPOSITIVO MAS NO MESMO IP, COMO JÁ FIZEMOS EM OUTROS CASSINOS, MORAMOS NA MESMA CASA E JOGAMOS OS 2

. NÃO USAMOS BÔNUS APENAS DINHEIRO REAL

Traduzido automaticamente:
juancru91z
há um ano

That is good, I hope that the casino will be able to consider our point of view. My fingres are crossed! 🤞

Radka
há um ano

I got this e-mail at today: 


Dear Player. 

The information that you used VPN was confirmed by the technical specialists of our site. Alas, there is no way to unblock your account.

Best Regards


Yana


VulkanVegas Quality Control Department

Dear Yana, 

 

I asked evidence from support because I know I didn’t used VPN never! 

I wait the evidence but I think they not will send never because VPN was excuses only… 

I think they lie and I think not correct attitude if they suspect but do not send any specific information.

I have to prove that I was in Lithuania when I wasn't. But nothing to them, they just say everything!










 




Editado pelo autor há um ano
Szbkriszta
há um ano

Hello,

It's good that the casino was asked to join the complaint, hence we should be able to learn more about what makes the casino think you used the VPN. 🤔

Let's wait for the next update.

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