Well, that doesn't bode well, but I saw that Stefan invited the casino to respond to your complaint, so I'm curious how he's going to defend it. I'm quite interested in what's going on and therefore whether you'll get paid the full jackpot. I didn't think it would be that big of a deal, but we'll see what the casino does when they respond, if they do.
Jaroooo....veja a última resposta à reclamação🙂
I see that you managed to go forward, but the disputed amount is 27k and the casino said that you will get 3 payments of €500 each. So should that be correct ? 🙂
Acho que eles vão pagar por tudo. Um pouco de cada vez
Well then, it looks like it's on the right track of what we definitely needed to hear. Feel free to update you when you get your money in instalments.
Congratulations again and I hope this wasn't your last jackpot. 😁☘️🎉
Já solicitei várias vezes um levantamento de 300 € num cartão e eles cancelam o levantamento, dizem-me que há um problema com esse tipo de levantamento quando já o faço assim há um ano, dizem-me para fazer por transferência bancária, bom então eu fiz assim, eles aceitam meu saque e novamente tenho o saldo na minha conta do cassino, não chega ao banco.
Hey, I'm sorry to hear that. Did you also ask why when you use the alternative, the money does not come to you and is still returned only to your account ?
Also, I noticed that you filed a complaint, so our team will try to assist you and we'll see where it goes.
Muito obrigado
Bom dia,
Quem de vocês tem novas informações sobre o Casino Wazamba and Co.
Minha última informação é que a falência foi declarada.
Então me pergunto por que esta empresa ainda tem permissão para operar cassinos.
Se alguém puder me dar informações, muito obrigado.
LG Anja
Hello. We do not have any kind of information regarding the bankruptcies, as you said. Could you provide any evidence about it, perhaps? I am sure our data team would like to have a look.🤔
Jaro olá...porque depois que eles pagaram 8 mil euros agora eles querem o extrato da minha conta bancária. Você acha que é uma forma de não me pagar os ganhos?
Hey, I don't think that's something they wouldn't want to pay you for. Sometimes there is a sort of, let's say, additional verification that players have to undergo and if everything is in order, I don't see why the casino shouldn't pay you out. So I would cooperate in this case and if there are difficulties, you can contact us. You think you can handle it? 🙂
Espero que sim. Já enviei todos os documentos solicitados tanto para o cassino quanto para Stefan. Você pode notificar Stefan? Ele não responde há muitos dias
Stefan must have seen it, but he is currently waiting for a reply from the casino, so maybe that's why he hasn't replied to you. Let's see if all the documents are in order and what happens next.
Bom dia, solicitei à 22bet e à 20bet que me autoexcluíssem de todos os sites com licença de Curaçao. Apesar disso, a Wazamba permitiu que eu me registrasse. Sou viciado em jogos de azar e estou em tratamento, e eles não respeitaram a autoexclusão. Peço o reembolso da quantia de 5000 euros, pois não deveria e não poderia ter jogado. Podem me ajudar? Obrigado
Hi, the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit.
Please let me know how the whole thing goes.
I would also like to mention that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
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Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
So, if you have a problem you can try this site and protect yourself more.
São grupos diferentes, mas eu pedi autoexclusão de todos os sites com licença de Curaçao e a 20bet me garantiu. Por favor, me ajude a recuperar o dinheiro. Estou desesperado e pensando em suicídio.
Hello,
Please allow me to ask you a question. I want to make sure I understand you completely to prevent any potential miscommunication.
Did you reach out to the licensing authority requesting self-exclusion from all their listed sites?
Or did you ask the casino to self-exclude you from "sister casinos" and any others within the group, please?
Small details have quite different consequences. As Jaro explained:
"the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit."
Would you kindly explain how and where you have excluded yourself, please. It's important.
Additionally, I advise taking all necessary precautions to avoid casinos. Have you tried the Betblocker, please?
Does this issue also concern Wazamba Casino?
Olá, pedi aos cassinos para me autoexcluírem de todos os sites com licença de Curaçao e eles me garantiram. Agora as coisas são 2 ou 20 bet não respeitaram meu pedido ou wazamba o ignorou. O fato é que eu não deveria ter e não poderia jogar e, em vez disso, foi possível. Por favor, me ajude.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
