há 3 meses
Mano abre uma reclamação aqui no guru , já resolvi com outros casinos por aqui , a galera entra em contato com os responsáveis.
Wazamba Casino - discussão geral (página 18)
há 3 meses
I have a problem with Wazamba. I now have about $2,000 in my account. During the withdrawal attempt, which lasted about 2 weeks, it was subsequently canceled and wazamba asked for additional information such as address confirmation, citizenship, selfie. I provided everything. I deposit the account via crypto. When trying to withdraw, I was forced to use a family member's card for account verification due to the temporary inability to use my own.
Now the situation is such that wazamba has blocked the account due to the conditions they have, that the deposited money intended for the game must come from the owner's funds. I did that (crypto) but only used the family card to verify. I have written everything to them. Now I have been waiting for Wazamba's statement for the third week. I have everything documented from everyone, tickets, etc., etc., and I am ready to resolve the matter through other authorities as well.
I want to ask if anyone has a similar experience? How should i continue if they do not answer me?
há 3 meses
Usually in most online casinos, it is not allowed to use any other card than your own, and it should always be written in the casino terms as well.
Were you not familiar with this condition until now, perhaps?
May I ask whos card you used?
I believe that our complaint team would like to have a better look into this situation and try to help you out, of course. You need to submit a complaint by following this link, where you explain your case in details.
If you have any updates, please let us know. We'll wait here.
há 3 meses
Eles fizeram a retirada hoje, mas foram incríveis 8 dias para cair na minha conta do banco , obrigado pela atenção vocês são incríveis, não voltarei a jogar no wazamba é muito demorado .
há 3 meses
That is a nice update; thank you for informing us.
How long is okay for you to wait for a withdrawal, if I may ask? Just out of curiosity.🤔
há 3 meses
Geralmente todas as casas de apostas que eu uso , que tem a opção de pix (pagamento brasileiro) é instantaneamente, coisa de minutos... betsson , sporting bet , sol casino , starda , betboo , mostbet , todos esses tem a mesma opcao de pagamento via pix que o wazamba.é o pagamento é instantaneo , em menos de 10 minutos esta em minha conta do banco ,mas eu acredito que pelos menos 3 dias é um bom tempo já.
há 3 meses
Thank you for your insides. I wish you to receive your money on time, always.🙂
há 2 meses
Ei, pela minha experiência, posso dizer que a verificação é realmente muito tediosa, especialmente quando se trata de fusos horários diferentes, por exemplo. Sua transferência bancária basicamente mostra um horário de transferência diferente do que eles estão pedindo. Levei muito tempo para descobrir isso.
No total, 10.000 euros estavam em jogo na 20Bet e 500 euros na Rollingslots.
Tenho que dizer que o processamento foi bem rápido e o atendimento ao cliente nesses sites foi muito útil. Mas também tive que enviar vários documentos, o que me deixou desesperado e desconfiado.
Mas assim que tudo foi aprovado, o dinheiro estava na minha conta no mesmo dia.
Duração Total 2-3 dias.
Estas páginas são altamente recomendadas!
Traduzido automaticamente:
1
há um mês
Boa noite, acabei de ganhar 1000€ no casino, é confiável??? vou receber??? infelizmente não consigo ver nenhuma avaliação
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há um mês
boa noite, recebi dois saques que fiz exatamente em 3 dias e o primeiro foi realmente concluído no domingo!
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há um mês
O que você me diz é muito calmante, espero que aconteça o mesmo!
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há um mês
Boa noite, acabei de ganhar 1000€ no casino, é confiável??? vou receber??? infelizmente não consigo ver nenhuma avaliação
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há um mês
May I ask if you have already requested the withdrawal?
Were you asked to go through the verification process?
As I can see in our review of this casino, they don't accept players from Greece, you know, so if possible, could you let us know how it all goes for you, please?
há um mês
Hi there! I was concerned about you and your winnings. Could you perhaps tell me how things went for you?
I hope everything is good.
há um mês
This is a SCAM casino, STAY AWAY.
My issue took 3 WHOLE MONTHS and it was unresolved, see complaints in casinoguru section and look the casino up in TrustPilot.
It's an illegal casino and it has no lisence.
Don't expect to get your winnings.
I'm discrediting them wherever I can, it's strange casinoguru has them so high rated, I suppose they work together.
há um mês
I'm really sorry about the situation you had to go through at this casino and about the outcome of your complaint.
Unfortunately, not every time we are able to help our users, and especially if the casino doesn't provide any evidence, our hands are tied.
I went through the other complaints for Wazamba, where it can be seen that they have actually been cooperating with our complaint team, and many of them have been successfully resolved. So, that is the reason their safety index is still high, you know.
It is really a shame that only yours has been unresolved this way.
May I ask if after this experience you still play at some online casinos or not anymore?🤔
há um mês
This casino is 100% scam and you know it, you can visit TrustPilot and you can see yourself. They are an 100% illegal casino without license.
Casinoguru helped somewhat and I was able to take back a part of my money and I thank you for it.
However, you refused to present whatever the casino has sent to you and you still mark it as a top trusted casino in your site.
All the evidence of their scams is there but obviously you cover for them, but I have to protect my gambling community and let everyone know.
So, since this is the way things are and you even re-closed the complaint after I left another comment in it, I'm forced to leave a mixed review on casinoguru as well, on TrustPilot and other sites/forums/groups.
há um mês
As Peter wrote in your email, "The casino let me know that due to their internal policies, they cannot provide me with the evidence. Due to that reason, I am forced to close the complaint as unresolved due to insufficient evidence. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion."
I therefore believe that he explained it well when it comes to any evidence from the casino.
We don't cover anyone here, that is for sure, and you can see that the casino got some black points from us and their rating got down.
Unfortunately, there was nothing else left for us to do in your case.
May I ask, though, something? You said that you managed to get something from the casino anyway. Was it after the complaint was closed as unresolved?
You answer only if you'd like to, of course.
há um mês
You say the casino got black points, but its rating is still 9.7/10 making it one of the top choices according to your site, so those black points change absolutely nothing and make no sense.
That's why I say you cover for them, otherwise I wouldn't have any reason to state so.
Yes, I managed to get some of my winnings, you can see the whole story on the complaint.
Bottom line is they stole the last remaining 505€.
My issue with casinoguru is not that they didn't succeed for my last 505€ stolen money, but solely because you have them ON DISPLAY AS A TOP CASINO.
I cannot stress enough that your 9.7/10 casino is well known for being ILLEGAL and scammers (TrustPilot and other sites) and they operate WITHOUT LICENSE.
Only by the fact that they operate in CURACAO should give anyone with a bit of knowledge a hint about what they truly are.
Just a simple quick google search:
The Curacao eGaming body has a reputation for taking its hands off any operator right after getting their monthly dues or setup fees. The body will refrain from acting on any issue between an operator and its players, even if the users are being ripped off.
I know my facts and what I'm talking about here.
So yes, you seem to be covering for such casinos.
Editado pelo autor há um mês
há um mês
If you'd like to better understand how we review online casinos, please read about it here. Maybe it will help you to learn more about our work if you wish.
Also, please know that they operate under Comoros (Anjouan Gaming), and feel free to check the validity of the license on this website.
Sorry, we couldn't be of any more help.
Be well.
há 4 semanas
You still have 9.5/10 for this casino and you promote it leading to new players to fall victims by them, if that doesn't make you an accomplice, I don't know what does.
Anyway, I think all that needed to be said is done.
I just hope you don't delete this and new players read it so they can be aware of what's going on here.
Editado pelo autor há 4 semanas
há 4 semanas
Please know that we don't promote casinos on our website but inform our users regarding how every casino works and treats its players.
Therefore, we surely have no reason to delete anything because we aim to be as transparent and helpful as possible.
I hope you stay well and don't experience anything like this again. Wishing you the best of luck. 🍀
