há um mês
What does this complain do ? Are you going to contact TenoBet and try to send them my money back or what is the process ?
TenoBet Casino issues. (página 3)
há um mês
Complaint is a way to present your situation and after an initial assessment, my colleagues, if necessary, will try to contact the casino on your behalf in order to identify the problem and compare the casino's standpoints. After that finding a fair and working solution becomes the final target.
You may find the official guide here 👈
há um mês
Ok great, yes i Will write an complaint. But should i do it now or wait the 14 days they claim it Will take to get the deposit back (not my winnings)
há um mês
Feel free to submit the request now; just please make sure to explain the situation clearly and in detail with dates. After my colleagues assess the situation, you will be informed about the next steps based on the specific context of the issue.
You know, we do not serve as the refund processors; instead, we try to understand the situation well and find a fair and reasonable solution, especially if the players' winnings have been voided. Sometimes the casino is right and sometimes it is not. 🙂 Thereby my colleagues spent some time analyzing the problem, in most cases with assistance from both the player and casino.
há um mês
You are welcome. I hope my colleagues will find a way to lend you a hand. If you want to stay in touch here on the forum, we can follow the progress together.
há uma semana
Oi
Gostaria de responder a isso.
Eu também já tive experiências muito ruins com o Tenobet15.io.
Acho que eles mudam de nome toda vez. Fiz um pagamento de €250 para testar.
Primeiro, tudo foi enviado corretamente, verificado e aprovado. Depois, o pagamento. Inicialmente, era feito em até 36 horas, depois o mais rápido possível e, posteriormente, em até 36 horas úteis.
Já se passaram 5 dias e ainda nada.
É um site realmente bonito e bom, mas parece que eles querem te enganar.
Traduzido automaticamente:
há uma semana
Hmm, I’d say that if you’ve already withdrawn some money from there, then it’s probably not a scam site, right? They should be able to explain the delay instead of constantly saying something else—I get that it’s frustrating.
If I were you, though, I’d wait and try to be patient. If you’re verified, the money has been coming through normally so far, and everything was fine, maybe it’s just a typical delay that a casino can have for various reasons.
We give casinos 14 days to resolve a situation like this, and if that doesn’t happen, then you can come back here, let me know, and we’ll try to help you.
What do you think?🙂
há uma semana
Sim, está tudo bem. Vou esperar para ver.
Traduzido automaticamente:
ResponderCitar1
há uma semana
I believe your money will be on your account as soon as possible.
Fingers crossed. 🤞
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