Kim Vegas Casino - A verificação do jogador está travada.

The casino just doesn't process my withdrawals. First of all, a proof as an upload document is really required for every deposit. Now after about a week my account should be verified. However, only the support says that. An official confirmation email was not sent to me. According to the support, I should cancel payments that have not been processed after 4 days and then stop them again. These have not been processed for 4 days now.

I hope this casino really pays my money. Support always says the same thing. Can't say for sure how long it will last.

Das Casino bearbeitet meine Auszahlungen einfach nicht. Erst wird wirklich für jede Einzahlung ein Beweis als Upload document gefordert. Nun nach etwa einer Woche soll mein Konto verifiziert sein. Allerdings sagt das nur der Support. Eine offizielle E-Mail mit der Bestätigung wurde mir nicht geschickt. Auszahlungen die nach 4 Tagen nicht bearbeitet wurden sollte ich laut Support nochmal canceln und dann wieder einstellen. Diese sind jetzt auch seit 4 Tagen nicht bearbeitet.

Ich hoffe dieses Casino zahlt mein Geld auch wirklich aus. Support sagt immer das selbe. Man kann nichts genaues sagen wie lange es noch dauert.

Hello INGO,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kim Vegas Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? Have you been informed that you are verified? Did you use any bonus to accumulate your current balance?

Looking forward to your answer.

Regards,

Nick

The casino has started paying out the amounts. Unfortunately, only 1000 euros per day go. But the payout works now

Das Kasino hat mir der Auszahlung der Beträge begonnen. Leider gehen nur 1000 Euro pro Tag. Aber die Auszahlung funktionieren jetzt

Thank you anyway

Vielen Dank trotzdem

Thank you INGO for the information. Do you wish to keep the complaint open until you receive the full amount or we can close it as resolved?

Dear INGO,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.