King Casino - A retirada do jogador foi adiada.

I have a pending withdrawal of £43,634 and it is pending since 21st of April 2023, was been told that the processing time is 48 hours and I have contacted customer support but they keep on saying we can see it is pending and will be processed shortly but I am not getting any positive answer. They keep on delaying my cash out. The live chat is conveying wrong information all the time that your withdrawal will be cleared in a day or 2. Whenever i contacted your live chat they keep on saying that sorry for the delay as it is a huge amount and we require funds to approve it which we are awaiting.

If you have no funds in your account then why you running a casino? The withdrawal is pending since the 21st April 2023 and it is been 6 days since requested. According to your terms your standard processing time is 48 hours and the funds are still pending to be authorised from your end.

Casino Guru could you please ask king casino that why they are keeping hold of fund for over 6 days and why they have no money in their account to clear the funds? Why they keep on giving lame excuses on the chat and extending the witjdrawal times? 

The verification should be cleared by now as it is already been 6 days?

Thanks 

Ishtiaq

Dear Ahmad92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Ahmad92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hi, the matter has been resolved please close the complaint down.

thanks

Dear Ahmad92,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru