LVbet Casino - O jogador está enfrentando dificuldades com sua desistência.

I have a pending withdrawal in the amount of 12,000 BRL and the casino does not respond. I ask them to verify the account and they don't. I've even been blocked from chat. I want an immediate release of my withdrawal.

Estou com um saque pendente no valor de 12.000 BRL e o casino nao me responde. Peço pra verificarem a conta e não verificam. Já me bloquearam até no chat. Quero a liberação imediata do meu saque.

Dear edservidor, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with LVbet Casino.  

Please allow me to ask you a few questions so I can understand the situation completely. Have you accumulated your winnings with or without an active bonus? How long have you been waiting for your account to be verified? What verification documents have you already sent to the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika 

I already sent them all. I want immediate verification

Já enviei todos. Quero verificação imediata

I sent them all yesterday. All that is requested, and casinon did not verify and did not release my withdrawal. I'm dissatisfied.

Já enviei todos ontem. Todos os que são solicitados, e cassinon nao verificou e nem liberou meu saque. Estou insatisfeito.

Thank you so much for your answer. Please understand that account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes the verification procedure lightly, so please bear in mind that it might take a few working days to complete this thorough process.

I didn't ask for any complaints to be withdrawn. I maintain the complaint due to the delay in verifying and releasing the withdrawal.

Não pedi desistência nenhuma da reclamação. Mantenho a reclamação em razão da demora na verificação e liberação do saque.

I'm not asking you to withdraw your complaint. I am just asking you to be patient with the casino, because the verification procedure may take several days.

I will wait.

Aguardarei.

People this casino does not pay! Get out! I sent all my documents correctly and they refused, asked again and would add more documents. I'll send it again, but I'm sure they'll deny it. You from Brazil, don't bet on their website anymore. They are so unscrupulous that they even said here in the messages that I gave up the complaint. If you have any authority seeing this here, take action

Gente esse cassino não paga! Caiam fora! Mandei todos os meus documentos certinho e eles recusaram, pediram de novo e ainda acrescentaria mais documentos. Vou enviar de novo, mas tenho certeza que vão negar. Vocês do Brasil, não apostem mais no site deles. Eles são tão sem escrupulos que chegaram a dizer aqui nas mensagens que eu desisti da reclamação. Se tiver alguma autoridade vendo isso aqui tomem providências

Guys, they don't pay! Do not play on this site anymore, because you will lose your money.

I have already sent all the documents and they insist on asking me for the same proof of residence, proof that I can only issue with the login and password of my water and sewage service provider. I have already used this voucher to validate myself in several casinos, but they always ask for the same. This is a strategy to not pay you.

Now they've started to question me why I'm trying to cash out. I want to cash out because it's mine!

Gente eles não pagam não! Não joguem mais nesse site, pois irão perder seu dinheiro.

Já mandei todos os documentos e eles insistem em me pedir o mesmo comprovante de residência, comprovante esse que só consigo emitir com login e senha da minha prestadora de serviços de água e esgoto. Já utilizei esse comprovante para me validar em vários cassino, mas eles sempre pedem o mesmo. Isso é estratégia para não te pagarem.

Agora já começaram a me questionar do motivo de eu tá querendo sacar. Eu quero sacar porque é meu!

After a lot of fuss the site verified and paid me. However, I requested the permanent deletion of my account. Finally, I do not recommend that anyone bet on this site, as they may not have the same luck and persistence as me and not receive anything.

Get away from LVBET!

Depois de muito barulho o site verificou e me pagou. Contudo, solicitei a exclusão definitiva de minha conta. Por fim, não recomendo que ninguém aposte nesse site, pois podem não ter a mesma sorte e persistência que eu e não receberem nada.

Fujam da LVBET!

I'm glad your account was verified and you received your winnings. Has the casino deleted your account as you requested or do you need assistance? Please let me know.

Ok

Excluded yes. Thank you Casino Guru!

Excluiu sim. Obrigado Casino Guru!

Dear edservidor,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Veronika

Casino.Guru