Megaslot Casino - Os ganhos do jogador foram anulados.

I deposited 250 euros and received a bonus of 150 euros. I rolled the bonus and won 3000 euros and let them withdraw at which the next day my withdrawal was canceled and I only had 250 euros just like my deposit. When I contacted support, they explained to me that I had made bets over 5 euros, but I had not made such bets. I bought bonuses for 20 cents and 40 cents per bet, I also have screenshots of a profit with a 2 euro bet with which I won 2528 euros. The game I played is Dog megaways. How can I proceed now and what are the variants that I have in front of me, it is about 3000 euros of legally won money, luckily, as I said, I have screenshots of many of the profits that I have made with the date and exact time of the profits and the bet that I played with.

Депозирах 250 евро при което получих бонус от 150 евро. Превъртях бонуса и спечелих 3000 евро и ги пуснах да се теглят при, което на следващия ден тегленето ми беше отменено и имах само 250 евро точно колкото ми беше депозита. Когато се свързах с съпорт те ми обясниха, че съм правил залози над 5 евро а аз не съм правил такива залози. Купувах бонуси за по 20 цента и 40 цента на залог имам и скрийншоти на печалба с 2 евро залог с който печеля 2528 евро. Играта която играх е Dog megaways. Как мога да постъпя сега и какви са варянтите които имам пред себе си става въпрос за 3000 евро легално спечелени пари за щастие както казах имам скрийнщоти на доста от печалбите които съм правил с дата и точен час на печалбите и залога с който съм играл.

Hello tachev35,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megaslot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Can you please access your betting history and forward it to nikolas.b@casino.guru or request it from the casino if you can't access it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello! Yes my account was verified as early as August 16th. I have access to the history from the last games played, I emailed support to send me the full history to find out what it's about, but I got an email to check my account if it's been verified. As far as I understand, when you have a bonus deposit, you are not allowed to buy bonuses, such as a 0.20 cent bonus for 20 euros, because it accepts it as a bet of 20 euros, but this is not described anywhere on the site. The last time I spoke with the casino was yesterday, and I got a response of the sort that I had been checked several times and had made bets over 5 euros.

Здравейте! Да акаунта ми беше потвърден още от 16 август. Достъп до хронологията имам от последните изиграни игри писах на съпорт имейл да ми изпратят цялата хронология за да разбера за какво става дума, но получих имейл от сорта на това да си проверя акаунта дали ми е потвърден. Доколкото разбрах когато имаш бонус депозит нямаш право да купуваш бонуси като например с 0.20 цента бонус за 20 евро понеже го приема като залог 20 евро, но това никъде в сайта не е описано. Последно говорих вчера с казиното при, което получих отговор от сорта, че няколко пъти съм бил проверен и съм бил правил залози над 5 евро.

Hello tachev35,

Can you please forward the history to nikolas.b@casino.guru? Did the casino send you the full history?

Hello tachev35,

Be sure to provide them the requested documents in order to verify your account and try to request for the betting history again later.

Dear tachev35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.