MobileCasino 888 - A verificação da conta do jogador está atrasada.

It's been 4 days and my account still hasn't been verified, preventing any withdrawals.

4 dias e não verificou minha conta, impossibilitando qualquer saque

Dear adjail013,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please share screenshots from your account supporting your case?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear adjail013,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's been checked! Thank you!

Foi verificado! Obrigado!

Now I'm trying to withdraw!

Agora estou tentando uma retirada!

Dear adjail013,

Were you able to withdraw your winnings?

May we consider the issue resolved?

Not yet, they said it was 10 days, that's absurd. Two days to go!

Ainda não, falaram que era 10 dias, isso já é um absurdo. Faltam 2 dias para o fim do prazo!

Thank you very much, adjail013, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

They didn't pay, casino scammer!

Não pagaram, casino golpista!

Hello adjail013,

My name is Romi, and I will be assisting you with your case.

I would like to request the presence of a representative from the casino in this conversation.

Dear MobileCasino 888,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi