Deixe-me explicar a situação.
Você mencionou estas regras (disponíveis AQUI ):
- " O cashback é calculado da seguinte forma: Depósitos - Saques - Bônus Recebidos - Saldo "
- " O saldo será verificado na manhã seguinte entre as 08:00 e as 12:00 CET. Os jogadores devem ter um saldo máximo de € 5 para se qualificarem para o reembolso. "
No entanto, estas são as regras dos Termos Gerais de Bônus do cassino.
Encontrei lá também esta regra - na segunda frase dos Termos Gerais de Bônus:
- " Salvo indicação em contrário na oferta ou campanha relevante, aplicam-se as seguintes regras. "
Mas para a oferta de Cashback existem Termos e Condições separados válidos para esta oferta (disponíveis AQUI ), informando o seguinte:
- " O cashback é calculado diariamente sobre depósitos feitos e perdidos entre 06:00 e 05:59 CET. "
- " O saldo será verificado na manhã seguinte às 06:00 CET e os jogadores não devem ter saldo superior a € 5 para se qualificarem para o reembolso. "
Independentemente do fato de que a versão em inglês dos Termos e Condições do cassino prevaleça, os termos específicos para a oferta de Cashback são diferentes em comparação com os escritos nos Termos Gerais de Bônus. E isso significa que essas regras específicas prevalecem.
Tem certeza de que seu saldo não era superior a € 5 às 5h59 de 6 de abril?
Se você depositou toda vez que o saldo estava próximo de € 0, significa que você jogou com cada um dos seus depósitos anteriores no mesmo valor por aproximadamente 50 minutos até que eles fossem perdidos. Então podemos ver que o último depósito provavelmente durou mais tempo e às 5:59 o saldo ainda era superior a €5. Ele apoiaria a explicação fornecida pelo suporte ao cliente do cassino e estaria dentro dos Termos e Condições do cassino.
Let me please explain the situation.
You mentioned these rules (available HERE ):
- " Cashback is calculated as follows: Deposits - Withdrawals - Bonuses Received - Balance "
- " Balance will be checked the next morning between 08:00 and 12:00 CET. Players must have a maximum balance of €5 to qualify for cashback. "
However, these are rules from the casino's General Bonus Terms.
I found there also this rule - in the second sentence in General Bonus Terms:
- " Unless otherwise stated in the relevant offer or campaign, the following rules apply. "
But for the Cashback offer there are separate Terms and Conditions valid for this offer (available HERE ), stating this:
- " Cashback is calculated daily on deposits made and lost between 06:00 and 05:59 CET. "
- " Balance will be checked the following morning at 06:00 CET and players must not have more than €5 balance to qualify for cashback. "
Regardless of the fact that the English version of the casino's Terms and Conditions prevail, the specific terms for the Cashback offer are different compared to the ones written in the General Bonus Terms. And, it means these specific rules prevail.
Are you sure your balance was not more than €5 at 5:59 on April 6?
If you deposited every time the balance was near €0, it means you played with each of your previous deposits in the same amount for approximately 50 minutes until they were lost. Then we can see that the last deposit probably lasted longer and at 5:59 the balance was still more than €5. It would support the explanation you were provided with by the casino's customer support and it would be within the casino's Terms and Conditions.
Let me please explain the situation.
You mentioned these rules (available HERE):
- "Cashback wird wie folgt berechnet: Einzahlungen - Auszahlungen - Erhaltene Boni - Saldo"
- "Der Kontostand wird am nächsten Morgen zwischen 08:00 und 12:00 Uhr CET überprüft. Die Spieler müssen einen Kontostand von maximal 5€ vorweisen können, um sich für den Cashback zu qualifizieren."
However, these are rules from the casino's General Bonus Terms.
I found there also this rule - in the second sentence in General Bonus Terms:
- "Sofern in dem jeweiligen Angebot oder Kampagne nichts anderes angegeben ist, gelten die folgenden Regeln."
But for the Cashback offer there are separate Terms and Conditions valid for this offer (available HERE), stating this:
- "Cashback wird täglich auf getätigte und verlorene Einzahlungen zwischen 06:00 und 05:59 Uhr MEZ berechnet."
- "Saldo wird am folgenden Morgen 06:00 Uhr CET überprüft und Spieler dürfen nicht mehr als 5€ Saldo haben, um sich für das Cashback zu qualifizieren."
Regardless of the fact that the English version of the casino's Terms and Conditions prevail, the specific terms for the Cashback offer are different compared to the ones written in the General Bonus Terms. And, it means these specific rules prevail.
Are you sure your balance was not more than €5 at 5:59 on April 6?
If you deposited every time the balance was near €0, it means you played with each of your previous deposits in the same amount for approximately 50 minutes until they were lost. Then we can see that the last deposit probably lasted longer and at 5:59 the balance was still more than €5. It would support the explanation you were provided with by the casino's customer support and it would be within the casino's Terms and Conditions.
Editado por um administrador do Casino Guru
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