N1 Casino GR - A retirada do jogador ainda está ‘em andamento’.

I initiated a withdrawal of 600 euros on the 5th of October, 2024, and I'm still waiting. I've spoken with my bank from which I made the withdrawal via Iban, and they informed me the issue isn't with them but rather the casino. They advised me to request a PDF receipt of the transfer the casino made, but the casino has provided me with nothing. When looking at the casino's withdrawals, the amount shows as 'in progress' but nothing has happened yet. While I've conversed many times with the N1 live chat, I feel like I'm getting the run-around. Each person tells me something different: one says just to be patient, another says the problem will be resolved immediately. As a long-time player, I can't understand this delay, especially since the betting site is based in my own country.

Meanwhile, they've informed me that they've escalated my issue to the appropriate department and that I would be updated via email, but that hasn't happened as of today.

Lastly, they sent me an email saying I wagered more than 5 euros, which isn't possible as I don't play with such high amounts.

Έκανα ανάληψη 600 ευρω στις 5.10.24 και ακόμα περιμένω. Ενώ έχω μιλήσει με την τράπεζα μου που έκανα ανάληψη μέσω Iban και μου είπαν πως δεν είναι θέμα τράπεζας αλλά του καζίνο και να ζητήσω αποδείχτηκο pdf την μεταφορά που μου έχουν κάνει, την ζήτησα από το καζίνο αλλά δεν μου δίνουν τίποτα. Στις αναλήψεις του καζίνο φαίνεται το ποσό in progress αλλα τιποτα ακόμα. Κι ενώ έχω μιλήσει πολλές φορές με το live chat της Ν1 νομίζω πως με κοροϊδεύουν ο κάθε ένας λέει το δικό του ο ένας λίγο υπομονή ο άλλος θα λυθεί άμεσα και ξέρω γιατί παίζω χρόνια δεν εξηγείται τέτοια καθυστέρηση σε στοιχιματικη που είναι και στην χώρα μου.

Εν το μεταξύ μου λένε τώρα πως το έχουν προώθηση στο αρμόδιο τμήμα το πρόβλημα μου και θα ενημερωθώ με email αλλά ούτε αυτό έχει γίνει σήμερα.

Τέλος μου είχαν στείλει και ένα email πως έπαιξα στοιχιμα πάνω από 5 ευρώ πράγμα που δεν γίνεται διότι δεν παίζω τέτοια πόσα.

Dear xetrix2009,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Casino GR.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino accused you of breaking the maximum bet rule while playing with a bonus?
• How much was your last deposit and how much was the initial bonus contribution from the casino?
• Please forward any relevant email or other correspondence from the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Finally this morning the money was credited to my account, thank you very much

Τελικά σήμερα το πρωί είχαν πιστωθει στον λογαριασμό μου τα χρήματα ευχαριστώ πολυ

Dear xetrix2009,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru