N1Casino
Jogo neste cassino há cerca de dois anos. Fiz mais de 50 depósitos. Meu cartão está registrado no Google Play. Na sexta-feira, por engano, usei o cartão que termina em 2500 em vez de 0025. Infelizmente este cartão é do meu irmão. Gostaria de esclarecer, no entanto, que dos cerca de 50 depósitos que fiz neste casino, apenas uma vez introduzi o meu depósito por engano. Foi aí que começou a minha provação no N1Casino. Tentei sacar 10.000 euros no sábado. Tive ganhos totais de 12.000. Eles imediatamente retiraram todos os meus documentos que estavam verificados há dois anos e pediram novamente a identificação do zero! Isso aconteceu porque me atrevi a solicitar meus ganhos. Os "senhores" do cassino me incomodaram fazendo com que eu carregasse, acredite ou não, meus documentos três vezes!!!!
Há pouco tempo fecharam minha conta e me enviaram um e-mail dizendo que meus ganhos foram perdidos, ou seja, os 12.000, porque uma vez só usei o cartão errado...
Tentei pelo chat explicar o que aconteceu, enviei fotos do Google Pay e pedi que colocassem os ganhos no cartão que usei por engano. Os operadores de chat não forneceram uma solução para o meu problema.
Depois de falar com um advogado e de revisar os regulamentos do cassino, ele me disse que na verdade não cometi nenhum erro porque sou co-titular do cartão que usei para o depósito.
Esta manhã, solicitei ao meu banco um extrato detalhado no qual fica claramente demonstrado que sou titular de uma conta conjunta e o depósito no N1 Casino também é apresentado.
O casino proíbe a utilização de cartões que pertençam a terceiros e compreendo isso. Como mencionei antes, usei este cartão por engano, mas como a conta também me pertence, não deverá haver problema. Em nenhum lugar dos regulamentos é afirmado que o uso de tais contas é proibido!
Espero que o casino tome a decisão certa e aceite o meu levantamento de ganhos porque é uma quantia substancial.
N1Casino
I have been playing in this casino for about two years. I have made over 50 deposits. My card is registered with Google Play. On Friday, due to a mistake, I used the card ending in 2500 instead of 0025. Unfortunately, this card belongs to my brother. I would like to clarify, however, that of the approximately 50 deposits I have made to this casino, only once did I make a mistakenly input my deposit. That’s when my ordeal at N1Casino began. I tried to withdraw 10,000 euros on Saturday. I had total earnings of 12,000. They immediately removed all my documents that had been verified for two years and asked for identification again from scratch! This was because I dared to request my winnings. The "gentlemen" at the casino troubled me by having me upload, believe it or not, my documents three times!!!!
Just a while ago, they closed my account and sent me an email saying my earnings were lost, meaning the 12,000, because once I only used the wrong card...
I tried through chat to explain to them what happened, I sent them pictures from Google Pay and asked them to put the winnings on the card that I mistakenly used. The chat operators did not provide a solution to my problem.
After speaking with a lawyer and after he reviewed the casino's regulations, he pointed out to me that I didn't actually make any mistake because I'm a joint account holder of the card I used for the deposit.
This morning, I asked my bank for a detailed statement in which it is clearly shown that I am a joint account holder and the deposit to N1 Casino is also displayed.
The casino prohibits the use of cards that belong to third parties and I understand that. As I mentioned before, I used this card by mistake, but since the account also belongs to me there should be no issue. Nowhere in the regulations does it state that the use of such accounts is forbidden!
I hope the casino makes the right decision and accepts my withdrawal of winnings because it's a substantial amount.
Ν1casino
Παίζω εδώ και 2 χρόνια στο καζίνο αυτό. Έκανα 50 και πλέον καταθέσεις. Την κάρτα μου την εχω στο Google play. Την Παρασκευή από αβλεψία εκανα λάθος και πάτησα την κάρτα που τελειώνει σε 2500 αντί σε 0025. Αυτή η κάρτα δυστυχώς ανοίκει στον αδελφό μου. Διευκρινίζω όμως. Απο τις περίπου 50 καταθέσεις σε αυτό το καζίνο μόνο μια και μοναδική φορά έκανα λάθος κατάθεση. Και κάπου εκεί άρχισε το δράμα μου από το N1casino. Προσπάθησα να κάνω το Σάββατο ανάληψη 10000ευρω. Συνολικά ειχα κέρδη 12000. Αμέσως έσβησαν όλα τα έγγραφα μου που με είχαν ταυτοποιημενο εδώ και 2 χρόνια και ζήτησαν εκ νέου από την αρχή ταυτοποίηση ! Και όλα αυτά γιατί τόλμησα να ζητήσω τα κέρδη μου. Με ταλαιπωρούν οι "κύριοι" βάζοντας με να ανεβασω ακούστε σας παρακαλώ 3 φορές τα έγγραφα μου !!!!
Και πριν λίγο μου έκλεισαν τον λογαριασμό και μου έστειλαν email ότι τα κέρδη χάθηκαν δηλαδή οι 12000 γιατί μια και μοναδική φορά χρησιμοποίησα λάθος κάρτα...
Προσπάθησα μεσω chat να τους εξηγήσω το τη έγινε, τους έστειλα φωτογραφίες από το Google pay και τους ζήτησα να μπουν τα κέρδη στην κάρτα αυτή που έκανα λάθος. Οι λειτουργοί στο chat δεν έδιναν καμιά λύση στο πρόβλημα μου.
Αφού μίλησα με δικηγόρο και αφού μελέτησε τους κανονισμούς του καζίνο, μου ανάφερε ότι δεν έκανα στην πραγματικότητα κανένα λάθος γιατί είμουν συνδικαιούχος στον λογαριασμό της καρτας που χρησιμοποίησα για κατάθεση.
Σήμερα το πρωί ζήτησα από την τράπεζα μου αναλυτική κατάσταση στην οποία φαίνεται ξεκάθαρα ότι είμουν συνδικαιούχος και φαίνεται και η κατάθεση στο N1 Casino.
Το καζίνο απαγορεύει την χρήση καρτών που ανήκουν σε τρίτους και το αντιλαμβάνομαι. Φυσικά οπως ανέφερα πριν από λάθος χρησιμοποίησα την κάρτα αυτή, όμως από την στιγμή που ο λογαριασμός ανήκει και σε εμένα δεν υπάρχει κανένα πρόβλημα και δεν αναγράφεται σε κανένα σημείο στους κανονισμούς οτι απαγορεύεται η χρήση τέτοιων λογαριασμών !
Ελπίζω το καζίνο να πάρει την σωστή απόφαση και να αποδεχτεί την ανάληψη των κερδών μου γιατί είναι αρκετά μεγάλο ποσό.
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