Ocean Breeze Casino - A retirada do jogador está atrasada.

Hi there,

I've been waiting for my payout of €300 since January 9th, 2022 - and nothing happens. In the case of inquiries and mail contact, there are always only standard answers - how it takes up to 21 days, I should be patient and and

I'm starting to have the feeling that they're scammers and I'll never see my win 😡😡

Best wishes

Erika Heidelberg

Hallo,

ich warte seitdem 09.01.2022 auf meine Auszahlung in Höhe von 300€ - und es passiert nichts. Bei Nachfragen und Mailkontakt kommen immer nur Standardantworten - wie es dauert bis 21 Tage, ich solle mich gedulden und und

So langsam habe ich das Gefühl das es Betrüger sind und ich meinen Gewinn nie sehen werde 😡😡

Liebe Grüße

Erika Heidelberg

Hello Erika,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ocean Breeze Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? Is your account verified and if yes, since when exactly? Did you use any bonus to accumulate your current balance?

Looking forward to your answer.

Regards,

Nick

Hello, first of all thank you very much 😊

Yes, it is my first and probably my last payout request.

My account is officially verified since 2/3/2022 and yes I had used a bonus.

Best wishes

Hallo, erstmal lieben Dank 😊

Ja es ist meine erste und wohl auch letzte Auszahlungdanforderung.

Mein Konto ist offiziell seitdem 03.02.2022 verifiziert, und ja ich hatte einen Bonus genutzt.

Liebe Grüße

Dear Erika,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.