RadioCaz Casino - Os ganhos do jogador foram cancelados.

Played according to requirements. Never bet higher than €5. Casino refuses to pay out the amount

Habe gemäss Anforderungen gespielt. Nie höher als 5€ Einsätze. Casino weigert sich den Betrag auszuzahlen

Dear Thomas,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that the casino accused you of breaching the maximum allowed bet?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

The employee claims that I have exceeded the maximum amount playing 1Reel GoldenPiggy.

that is the only reason.

der Mitarbeiter behauptet ich hätte beim Spiel 1Reel GoldenPiggy den Höchstbetrag überschritten.

das ist der einzige Grund.

Hi there,

I forgot, last year I already had an incident......

had also been called due to bonus violation will not be paid out. Goods 3800.-€

Hallo,

habe noch vergessen, letztes Jahr hatte ich auch schon einen Vorfall……

hatte auch geheissen wegen bonusverletzung wird nicht ausbezahlt. Waren 3800.-€

Thank you for your reply, Thomas. I checked the Bonus T&Cs and I found this:

"Placing bets equal to or greater than 30% of the value of the deposit ( or Bonus, Cash, VIP points, Free Spins) on other games than Slot Machines.

Buying in-game functions at a "price" equal to or greater than 30% of the value of the deposit (or free bonus or cashback) credited to the player account.

Placing bets equal to or greater than 30% of the value of the deposit (or free bonus) credited to the player account."

Could you please advise which bonus you activated? If it was a deposit bonus, how much money you deposited in order to activate it?

Would you be so kind as to confirm that you didn't use any in-game features while playing with the bonus?

Lastly, please forward your game history to kristina.s@casino.guru. Thank you in advance.

I paid with paysafecard. Amount 23.-€

the bonus was 500% deposit bonus

deposited 3-4 times that evening

Habe mit paysafecard einbezahlt. Betrag 23.-€

der Bonus war 500% Einzahlungsbonus

habe 3-4 mal an diesem Abend einbezahlt

Thanks for providing further details, however, I still haven't received the game history. Would you be so kind and forward it to me? Please note, that this evidence is essential for us to proceed with this complaint.

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It's ok if I give you my username and password from the casino. So you have full access.

Ist ok wenn ich euch meine Benutzername und passwort vom casino gebe. So habt ihr vollen zugriff.

I'm also willing to share the profit with you.

bin auch bereit mit euch den gewinn zu teilen.

Thomas, you should always be the only person who has access to your account. Please, never share your login details with anyone, even if they try to help you, it can cause a lot of additional problems.

Also, please note that we have always offered our service for free.

So, in order for me to help you, please forward your game history to my email address as required. Thank you in advance.

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.