ReadyCasino - Os ganhos do jogador estão sendo limitados pelo cassino.

Hello,

I've been playing at the aforementioned casino for several months now. I received some Loyalty Free Spins (outcome €8.8), after which I played some live games and won about €500. They are only letting me withdraw €100. This has happened to me with other casinos as well, where I have won with loyalty FS and were able to withdraw all of it. I find the bonus conditions extremely unfair because I've lost several hundreds of Euros and the maximum cash out is just €20, which is ridiculously low.

Thank you,

Best Regards,

Hallo,

Ich habe an dem oben genannten Casino mehrere Monate gespielt. Ich habe Loyalty Free Spins ( outcome 8.8€)bekommen danach habe ich Live Spiele gespielt und um die 500€ gewonnen. Sie lassen mich nur 100€ auszahlen lassen. Es ist schon mir mit anderen Casinos auch passiert dass ich mit loyalty FS Was gewonnen habe und Alles ausbezahlte. Ich finde die Bonus Bedingung so was von unfair weil ich mehrere hunderte Euros verloren habe und Max Cash out nur 20€ so was von lächerlich.

danke

Lg

Dear jaafarmustafa32,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ReadyCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do i understand correctly that after the withdrawal request of the 500€ was canceled the funds weren't returned to your balance, but were void instead?
• Have you received any justification for why only 100€ can be withdrawn?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas

The reasoning was that the maximum payout from a Loyalty Free Spins is €20.

I had similar problems with other casino providers and I have already paid out the entire amount. The €400 has already expired and I only got €100. I find that so unfair because I really lost a lot. €20 is worth nothing compared to the amount of my deposits.

Thanks

Best regards

Hallo Tomas

Die Begründung war dass die Maximale Auszahlung von eine Loyalty Free spins ist 20€.

Ich hatte solche Probleme bei den anderen Casino Anbieter und ich habe die ganze Summe schon ausgezahlt. Die 400€ sind schon verfallen und ich habe nur 100€ bekommen. Das finde sowas von unfair weil ich wirklich viel verloren habe. 20€ ist nichts wert im vergleich zu meinen Einzahlungen summe

danke

mit freundlichen Grüßen

Thanks for the explanation.

was the €8.8 accumulated after the wagering of the spins was complete? Was there any wagering associated with the loyalty spins?