SlotsandCasino - O jogador acredita que o seu pagamento foi atrasado.

I have two separate withdrawals for $100 each. One was days ago which is supposed to be sent to my btc address. I sent all my documents immediately and also verified through the site using the steps to capture images of my ID and face. Initially they said all that I would need to do is deposit $25 to verify myself. That wasn't true because I had to go through everything else. Then they said they were processing the deposit. Days later I get an email saying they approved my documents and verification but cannot process the withdrawal because their sister site Ducky Luck has my old address on it. I immediately updated and corrected my address to my current address on that other site (even though I have never even played there. I registered but never used it) and let them know what happened, but they never responded. I have tried to talk to support multiple times but they just say they are escalating the issue. I have been dealing with this since Feb 27th and it seems like they are trying to make any excuse not to payout. I'd appreciate any help to resolve this.

Dear colonisethemoon,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear colonisethemoon,

Have you received your withdrawal from the casino yet?

They have resolved this after contacting them numerous times. Thank you

Dear colonisethemoon,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru