Slotsberlin Casino - O jogador está lutando para retirar seus ganhos.

Have you had any experience with successful payouts from Slotsberlin.com?

I applied for a payment of 2000.00 € on November 30th

but if you ask in support you will only be asked to be patient, with standard answers. I played with no bonus.

the singular minimum also increases in steps of 5.

from 10 to 15 and further to 20 etc.

There is still this and that to be checked ...

Example answer:

"Your withdrawal request is pending, it is being checked by our technical department.

We are not yet able to provide time frames or other details at this point in time.

Please be patient.

The whole process can take approximately 7-21 working days as you received in your confirmation email. "

In the transaction mail it was stated that their working days only count from MO-THU.

dubious slot

Gibt es Erfahrungen mit erfolgreichen Auszahlungen von Slotsberlin.com ?

ich habe am 30.11 Auszahlung in Höhe von 2000.00 € Beantragt

aber wenn man fragt im Support wird man nur um Geduld gebeten, mit Standard Antworten. Ich habe ohne Bonus gespielt.

das Einzahl Minimum erhöht sich auch immer in 5er Schritten.

von 10 auf 15 und weiter auf 20 etc.

Es müsse noch dies und das geprüft werden...

Beispiel Antwort:

"Ihre Auszahlungsanfrage steht noch aus, sie wird von unserer technischen Abteilung geprüft.

Zeitrahmen oder andere Details können wir zu diesem Zeitpunkt noch nicht mitteilen.

Bitte haben Sie zusätzliche Geduld.

Der gesamte Vorgang kann ungefähr 7-21 Werktage dauern, wie Sie in Ihrer Bestätigungs-E-Mail erhalten haben."

in der Transaktions Mail stand das deren Werktage nur von MO-DO zählen.

unseriöser Slot

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kevin,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good evening. Still no payout received until now.

If you write to support you won't get any exact information.

I forwarded multiple chat recordings.

You only get statements like this:

"is still being processed"

"it still has to be checked"

"it won't take long" etc

According to my last request, the waiting time so far would be normal ....

"21 days processing time" means 21 working days at Slotsberlin

At Slotsberlin, working days are only counted from Monday to Thursday.

According to support, if you apply for a payment on November 30th, 2021, the 21 days would be over on January 5th, 2022 ....

Ridiculous.

I just want to warn other people about this site! all cheaters

Guten Abend. Bis jetzt weiterhin keine Auszahlung erhalten.

Wenn man dem Support schreibt bekommt man keine genauen angaben.

Ich habe mehrere Chat Aufzeichnungen weitergeleitet.

Man bekommt immer nur Aussagen wie diese:

"noch bearbeitet wird"

"es muss noch geprüft werden"

"es dauert nicht mehr lange" etc

Laut meiner Letzten anfrage wäre die bisherige wartezeit Normal....

"21 Tage Bearbeitungszeit" bedeutet bei Slotsberlin 21 Arbeitstage

Arbeitstage werden bei Slotsberlin nur von Montag bis Donnerstag gezählt.

Laut Support wenn man am 30.11.2021 Auszahlung Beantragt, wären am 05.01.2022 die 21 Tage vorbei....

Lächerlich.

Will eigentlich hiermit nur andere Leute vor dieser Seite warnen! alles Betrüger

Thank you very much Kevin for your reply. I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kevin,

I'm Nick and I'll be assisting you from now on. I would like to ask Slotsberlin Casino to join us and help us resolve the player's issue.

We haven't hear anything from the casino so far. I would like to ask them again to respond otherwise we will be forced to close the complaint as unresolved within the next 7 days, which may then lead to rating deduction.

Good day,

there is no reaction from the casino. In the chat support it still says "that you should be patient" and the "payment is being processed and needs to be checked further etc etc.

all cheating

Guten Tag,

es gibt keine Reaktion vom Casino. Im Chat Support heißt es weiterhin „das man sich gedulden soll" und die „Auszahlung bearbeitet wird und noch weiter geprüft werden muss etc etc.

alles Betrug

Dear Kevin,

Unfortunately, as you can see we haven't receive any respond from the casino either. We will be now forced to close the complaint as unresolved which may negatively affect the rating of the casino. I'm really sorry that we could not help you more but feel free to contact us if you will come across any other trouble again in the future.

Regards,

Nick