O jogador está preocupado com possível fraude relacionada à retirada.

This isn't a complaint in the usual sense...

I won $280,000 at Orebun Casino... to make a withdrawal, they require me to deposit 0.004 bitcoin for verification and protection of my account.

Can this really be true??? I won using an €800 registration bonus... no withdrawal limit... my winnings + deposit should be in my account within 30 minutes after withdrawal... is this a scam...???

Es ist keine Beschwerde im eigentlichen Sinne...

Ich habe im Orebun Casino 280.000 $ gewonnen... um eine Auszahlung vornehmen zu können, soll ich zur Verifizierung und dem Schutz meines Kontos 0.004 bitcoin einzahlen.

Kann das wirklich sein??? Ich habe mit einem 800€-RegistrierungsBonus gewonnen... kein Auszahlungslimit... innerhalb von 30 Minuten soll nach Auszahlung mein Gewinn + Einzahlung auf dem konto sein... ist das ein Betrug...???

Dear connyb6969,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please provide the link to the casino where you’re experiencing difficulties?

Could you kindly specify what type of bonus you activated and played with? Was it a free bonus or a deposit bonus? Ideally, please send a screenshot of the bonus, or, if you received it in a promotional email, forward the offer to me at veronika.l@casino.guru.

Have you made any deposits at this casino before?

Has the casino specified that the deposit amount they require for you to be eligible to receive your winnings is exactly 0.004 BTC?

Please note that licensed and reputable casinos do not typically require such high deposits to process a withdrawal. If you’re being asked to deposit a significant sum (around €280), it’s likely that the casino may not be legitimate and it's a scam.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear connyb6969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.