Tusk Casino - Os ganhos do jogador foram cancelados.

With the €5 registration bonus I got more than €1500 in my account, I played a lot, I had already bet more than 100× and today they canceled my money leaving me at €0, they claim that I didn't fulfill the conditions, I bet more than 1 € and on megawais but when I did I had already paid 100 x 5 €

Com o bônus de registro de 5€ cheguei a ter na conta mais de 1500€ , joguei imenso já tinha apostado muito mais de 100× e hoje me cancelaram o dinheiro ficando a 0€ , alegam que não cumpri as condições , q apostei mais de 1 € e na megawais mas quando o fiz já tinha cumprido as 100 x os 5€

Hello Sérgio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tusk Casino. Please allow me to ask you a few more question before we would move forward.

Did you ever deposit into the casino? Is your account already verified? Did you have any real balance on your account when you played with the jackpot?

Looking forward to your answer.

Regards,

Nick

I didn't make a deposit, I sent the documents several days ago, it's still pending, when the jackpot came out, I only had the bonus money

Não fiz nenhum depósito, já mandei os documentos á vários dias continua como pendente, quando saiu o jackpot só tinha o dinheiro de bônus

Dear Sérgio,

Do I understand it correctly that you did bet over 1€ multiple times during playing with the bonus? Please note that I've also found this bonus condition:

"4.5 Bonus cashable values;

Free no deposit bonuses 2 times to bonus value (ie: if you get 10 bonus then max bonus cashable would be 20)"

That means that even if you would not have breach the max bet rule, your winnings would be limited to 10€ as your free bonus was 5€.

Regards,

Nick

The jackpot came out, I won €1200, as far as I know the supplier pays the jackpot so the casino took that money at my expense

O jackpot saiu , ganhei 1200€ , que eu saiba o fornecedor é que paga o jackpot então o casino ficou com esse dinheiro á minha custa

Dear Sérgio,

The casino could not take the money on your expense as they gave you the bonus - you had no real balance on your account so the money that won the jackpot was given by the casino.

Unfortunately, as it was bonus money, there isn't anything we are able to do. I'm really sorry that we could not help you out but the casino had the right to void the winnings. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick