VikingSpin Casino - A retirada do jogador foi adiada.

Hello i made a deposit at vikingspin casino now i won €420 but its been more then a month ago and it still saying pending i send my documents but never got any response also send like 5 or 6 emails to the support no answer maybe you can help me ?

Hello MI32,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VikingSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Did you forward them by e-mail or uploaded to your profile? Did the casino ever respond to you via e-mail support? Were you using any kind of bonus?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello i made the withdrawal at 8-03 and i did send my documents 10-03

i uploaded them on the site to my profile

i have send like 6 emails to the support never got an answer

And yes i used the welcome bonus had to wager like 4000 or something and done that then made the withdrawal

But they have never give me any response and the withdrawal still on pending .

Hello MI32 and thank you for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear MI32,

This is Dominika and from now on, I will be taking care of your complaint. I would like to invite VikingSpin Casino's representatives to join this discussion in order to resolve the issue.

Dear VikingSpin Casino, could you please state the reason why the player's withdrawals have not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Dominika

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact Curaçao Interactive Licensing (info@curacaolicensing.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (dominika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Dominika

Casino.Guru