Wild Pharao Casino - A retirada do jogador está atrasada.

Hello,

unfortunately not for the first time I've been waiting almost 4 weeks for my payout from Wildpharao.

The withdrawal of 1000 euros was requested on 04/29/22 and the second of 842 euros on 05/09/22. Overall, it is even about 1 week longer because of their processing time.

The chat cannot help (technical support only) and points to payments@wildpharao.com. But you don't get an answer to your questions. At least I've never gotten one from here. Not this time either.

I hope you can help me.

regards

Christian

hp Wagering requirements have been met and I have adhered to the bonus guidelines.

Hallo,

leider nicht zum ersten Mal warte ich mittlerweile knapp 4 Wochen auf meine Auszahlung von Wildpharao.

Die Auszahlung von 1000 Euro wurde am 29.04.22 beantragt und die zweite von 842 Euro am 09.05.22. Insgesamt sind es sogar jeweils ca. 1 Woche mehr wegen ihrer Bearbeitungszeit.

Der Chat kann nicht helfen ( nur technischer Support) und verweist auf payments@wildpharao.com. Da bekommt man aber keine Antwort auf seine Anfragen. Also zumindest hab ich noch nie eine da her bekommen. Auch dieses Mal nicht.

ich hoffe ihr könnt mir helfen.

viele Grüße

Christian

PS. Umsatzbedingungen wurden erfüllt und ich an die Bonusrichtlinien gehalten.

Hello gametool2,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time you processed a withdrawal? Did you use any bonus money to accumulate your current winnings? Did you use any new payment method to deposit since your last withdrawal?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

I played with a bonus and met the wagering requirements and accepted the bonus terms and conditions. My deposit method is identical to the withdrawal method. I have also had winnings paid out through this.

According to history, the last payout of 1000 euros was confirmed by the casino on 04/29/22.

The second payout of 842 euros was confirmed by the casino on 05/09/22.

Greetings Christian

Ich habe mit Bonus gespielt und die Umsatzbedingungen erfüllt sowie mich an die Bonusbedingungen gehalten. Meine Einzahlungsmethode ist identisch zur Auszahlungsmethode. Mir wurden auch schon Gewinne über diese Ausgezahlt.

Letzte Auszahlung von 1000 Euro wurde laut History vom Casino am 29.04.22 bestätigt.

Die zweite Auszahlung von 842 Euro wurde am 09.05.22 vom Casino bestätgigt.

Grüße Christian

Thank you gametool2 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello gametool2,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear gametool2,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best Regards,

WildPharao Support Team

Thank you for your quick reply. There are 2 open payouts.

regards

Vielen Dank für ihre schnelle Antwort. Es sind 2 offene Auszahlungen.

viele Grüße

Hello, unfortunately I still have no proof of payment and therefore have not received any money.

Hallo, leider habe ich bis heute keinen Zahlungsnachweis und demzufolge noch kein Geld erhalten.

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello, unfortunately nothing has happened until today. The employee in the chat just left him when I asked.

can you please try contacting the casino again?

Hallo, leider hat sich bis heute nichts getan. Der Mitarbeiter im Chat hat in bei meiner Nachfrage einfach verlassen.

könnt ihr bitte nochmal probieren das Casino zu kontaktieren?

Dear gametool2,

I will escalate your issue once again just now with our finance dept. Sorry for making you waiting.

Best Regards,

WildPharao Support Team

Dear Casino,

this is the last timer, please, bring us a solution. Otherwise, I'll be forced to close the complaint.

Hello, unfortunately nothing has happened until today. I thank you for your troubles.

To all readers, stay away from this casino.

Regards

Hallo, leider ist bis heute immer noch nichts passiert. Ich danke euch für eure Mühen.

An alle Mitleser, lasst die Finger von diesem Casino.

Grüße

I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.