Wild Pharao Casino - A retirada do jogador foi adiada.

Hello, I made a deposit of 50 euros in the above casino on September 17th, 21st with a 250% bonus. Have successfully implemented and had a final account balance of around € 2294. Then played the sum straight and paid out 1000 € on 19.9, 20.9 € 1000 and on 21.9 € 290. Since then, the money at the casino has been open to payment. The casino told me that a payment had already been paid out and that it should be with me this Friday (October 29th) at the latest. Unfortunately, this was not the case. Now when I am in the live chat I am referred to Die Agbs again and again. My account has been successfully verified. All payments are still open to this day. Despite the statement that something was paid out. Unfortunately, that makes me more than skeptical

Guten Tag Ich Habe im oben genannten Casino am 17.9.21 eine Einzahlung in Höhe von 50 Euro gemacht mit einem 250% bonus. Habe erfolgreich umgesetzt und hatte eine Endkontonstand von 2294€ circa. Dann noch die summe glatt gespielt und hatte am 19.9 1000€ 20.9 1000€ und am 21.9 290€ ausbezahlt. Seitdem steht das geld bei dem casino also offene Auszahlung. Das Casino Sagte mir nun das eine auszahlung bereits Ausbezahlt sei und spätestens diesen freitag (29.10) bei mir seien sollten, Leider war dies nicht der Fall. Nun werde ich wenn ich im Live Chat bin immer wieder auf Die Agbs verwiesen. Mein Account ist erfolgreich verifiziert. Alle Auszahlungen stehen bis heute noch offen Trotz Aussage es sei etwas ausbezahlt. Das macht mich Leider mehr als skeptisch

Dear MCWENNER,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before? Which method to withdraw your winnings you have opted for?

What is the status of your withdrawal, please – is it pending or processed?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Hello

No, that was the first payout I made at the casino. I have selected bank transfer as a payout.

The status of All 3 Payouts is still Open and nothing has been paid out yet. I sent an email to the finance department 5 days ago and I don't get an answer to this email

Hallo

Nein das war Bei dem Casino die Erste Auszahlung die ich getätigt habe. Als Auszahlung habe Ich Banküberweisung ausgewählt.

Der Status Aller 3 Auszahlungen ist nach wie vor Offen und nichts ist bislang ausbezahlt worden. Eine E Mail an die Finanzabteilung habe ich vor 5 Tagen geschickt auf diese Email bekomme ich auch keine Antwort

Thank you very much MCWENNER for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello MCWENNER,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi, please note the payment has been sent

Good day,

Yes, I received the first 1000 euros yesterday, but there is still a remaining amount of 1290 euros so everything has not yet been transferred in full.

Guten Tag,

Ja ich habe gestern die ersten 1000 Euro Erhalten, Bleibt trotzdem noch eine Restsumme von 1290 Euro also ist noch nicht Alles Komplett überwiesen.

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

In the meantime, according to the system, the 2 payouts have been "processed" since 11/11/21, but until today I have neither had a payment confirmation nor an incoming payment on my account. According to chat 3-5 working days which are now rum again.

Mittlerweile Sind Die 2 Auszahlungen laut System seit dem 11.11.21 "Verarbeitet" jedoch habe ich bis Heute weder Eine Auszahlungsbestätigung oder Zahlungseingang auf meinem Konto gehabt. Laut Chat 3-5 Werktage die nun Auch wieder Rum sind.

Dear MCWENNER,

what amount are you missing, please?

Since this morning Garnix Mehr the casino has transferred the entire amount Thanks for your help

Seit Heute Morgen Garnix Mehr das Casino Hat die Gesamte Summe Überwiesen Danke für eure Hilfe

Dear MCWENNER,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru