Winpot Casino - A jogadora está tendo dificuldades com sua retirada.

Hello, good evening, I had a problem with the winpot casino, that casino gave me 500 pesos per registration, which I had to play and be able to unlock the bonus to win $2,500 pesos, which I did when I had $9,800, the amount disappeared and they put 2,500 pending but no. They put it as a withdrawable balance which they put me in as a deposit above 250 to be able to dispose of my earnings which was a fraud and I deposited and they gave me the 2500 as a bonus for the first deposit so as not to pay me now I had to play the 2500 x 50 and win about 60 thousand to be able to withdraw which is impossible since I never accepted the second bonus and they refused to pay me what I earned for the first bonus I have all the evidence

Hola buenas noches tube un problema con el casino winpot ese casino me dio 500 pesos por reguistro el cual yo debia jugar y poder desblokiar el bono para ganar $2500 pesos lo cual lo logre cuando llebaba $9800 me desaparesen la cantidad y me ponen 2500 pendientes mas no me lo pusieron como saldo retirable lo cual me ponem k deposite arriva de 250 para poder disponer de mis ganancias lo cual fue un fraude ya k deposite y me pusieron los 2500 como bono por primer deposito para no pagarme ahora tenia k jugar los 2500 x 50 y ganar como 60 mil para poder retirar lo cual es imposible ya k yo nunca asepte el segundo bono y se negaron a pagarme lo ganado por el primer bono yo tengo todas las pruebas

Dear Olveraberenice27,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

I have checked the Terms and Conditions of the no-deposit $500 bonus and this is what I found:

EARNINGS: Earnings from bonus money are limited to $2,500. and are not withdrawable even if you meet the wagering requirements

All winnings from the $500 free promotion will be added to your pending winnings balance until all of the above conditions are met, and can only be used to complete the wagering requirements of the next deposit bonus earned by the user.

If the user has made a deposit of less than $200, they will lose the profit generated by the $500 free promotion.

Could you please advise how much money have you deposited to the casino? Have you received the next deposit bonus from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronica

Dear olveraberenice27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the Terms and Conditions of the no-deposit $500 bonus and this is what I found:

GANANCIAS: Las ganancias del dinero del bono están limitadas a $2.500. y no son retirables aún cumpliendo con los requisitos de apuestas

Todas las ganancias derivadas de la promoción de $500 gratis se añadirán en su saldo de ganancias pendientes hasta que se cumplan todas las condiciones anteriores, y podrán ser utilizadas solamente para completar los requisitos de apuesta del próximo bono por depósito obtenido por el usuario.

Si el usuario ha realizado un depósito inferior a $200, perderá la ganancia generada por la promoción de $500 gratis.

Could you please advise how much money have you deposited to the casino? Have you received the next deposit bonus from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Ok, I say that it is fraud because clearly it was intentional since they told me to deposit more than 200 to be able to dispose of my winnings that the casino gave me, at no time did they tell me to deposit unless they lied to me so that I would lose the money, I have the proof

Ok digo k es fraude por que claramente lo isieron intencional ya que me pusieron k yo depositara arriva de 200 para poder disponer de mis ganancias eso me lo puso el casino en ningun momento puso k depositara menos me mintieron para k perdiera el dinero tengo las pruebas

Besides, as they explain, at no time did they put the 2,500 as earnings before the deposit, it was already as a bonus and they themselves lied to me, they know that if you deposit more than 200, you lose it because they wanted me to deposit that amount, which I did not already know that they lied to me, dissenting If I did not deposit that amount, I would not be able to receive my earnings

Aparte como explican k en ningun momento me pusieron como ganancias los 2500 antes del deposito ya estaba como bono y me mintieron ellos mismos saben k si depositas mas de 200 lo pierdes por me isieron depositar esa cantidad lo kual yo no sabia ya k me mintieron disiendo k si no depositaba esa cantidad no podria resibir mis ganancias

If they squat all the necessary evidence, I will capture everything

Si okupan todas las pruebas nesesarias yo tome captura a todo

Ami told me that I would deposit over 200 and I deposited 230 pesos

Ami me dijeron k depositara arriva de 200 y yo deposite 230 pesos

My balance disappeared when I reached $9,900 because I had already met the bonus requirements

Me desaparecieron el saldo cuando llegue alas $9, 900 por ke ya avia cumplido con los requisitos del bono

Besides, I was also unable to recover the $230 deposited once I made the deposit, they immediately put it as a bonus also with my other earnings from the first bonus

Aparte tambien ya no pude recuperar los $230 depoaitados una vez k ise el deposito de inmediato lo pusieron como bono tambien con mis otras ganancias del primer bono

It's not fair to me that they cheat people like this, the vdd is super bad vibes, I have played in many casinos, none of them have done that to me

Ami no se me ase justo k engañen asi ala gente la vdd super mala onda yo e jugado en muchos casinos ninguno me avia echo eso

Even though it is very difficult to release the bonus, they come out with the fact that they do not pay you the profits, a bad plan

Todabia que es mui dificil liberar el bono te salen kon k no te pagan las ganancias k mal plan

I would like them to give me a solution since no casino does that, only this winpot

Yo kisiera k me den una solucion ya que ningun casino ase eso solo este winpot

I have not received an answer ???????????????????????

No e resibido respuesta ???????????????????????

Thank you very much, olveraberenice27, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks I hope you can help me

Gracias ojala puedan ayudarme

Hello, do you have an answer to my case?

Hola tienen alguna respuesta ami caso ?

Hello, olveraberenice27,

I am sorry to hear about your unpleasant experience, and sorry for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Winpot Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Winpot Casino team,

Could you please provide us with an explanation of the player's situation in more detail?

What are the bonus terms and conditions valid for the bonus(es) in question, and how can the player withdraw his winnings?

Thank you in advance for providing the information.

Hello, thank you very much for your help. I hope the winpod casino has an answer as soon as possible.

Hola muchas gracias por su ayuda espero tengan una respuespuesta los del casino winpod lo mas pronto posible

I also have another question, here I clearly say that your first deposit doubles up to 10 thousand pesos, at what moment I say that the balance is put as a bonus, on the contrary, they did not duplicate anything, they only took away my earnings from the first bonus so much that I struggle to get to the goal that they ask to release the bonus and they need to lie to not pay the winnings clearly in the photo that I sent previously they deceived me by making me deposit more than 200 pesos according to how to dispose of my winnings it was to take them from me and it is illogical to put them as a bonus new and want one to earn more than 60 thousand to be able to withdraw that value

tambien tengo otra duda aki claramente dise k duplican hasta 10 mil pesos tu ñrimer deposito en que momento dise k el saldo lo ponen como bono al contrario no me duplicaron nada solo me kitaron mis ganancias del primer bono tanto que se batalla para poder llegar a la meta que piden para liverar el bono y tienen nesesidad de mentir para no pagar las ganancias claramente en la foto que envie anterior mente me engañaron asiendo k depositara mas de 200 pesos segun para disponer de mis ganancias era para kitarmelas y es inloguico ponerlas como bono de nuevo y kerer k uno gane arriva de 60 mil para poder retirar ke koraje

I have won in another casino with the bonus and they have never done something like this to me, it is the first casino that has done something of this type for me and that I have been playing in casinos for many years

Yo e ganado en otro casino con el bono y nunca me avian echo algo asi es el primer casino ke me ase algo de este tipo y eso ke tengl jugando muchos años en casinos

I would like an answer from winpod I would like to know about my case since time has passed and nothing has given me a solution

Kisiera una respuesta de winpod kisiera saber sobre mi caso ya que ya a pasado tiempo y nada ke me dan una solucion

They practically send you the message that you deposit above 200 to obtain your earnings and if not, they don't give it to you, that's why you deposit because they never put the money as a balance and then so that they come out with it, now they put it back as a bonus and I was never able to withdraw my deposit either since they took it as a bonus I also think they are aware that they do it on purpose so as not to pay

Ello practicamente te mandan el mensaje k deposites arriva de 200 para obtener tus ganancias y si no no te las dan por eso uno deposita por k nunca t ponen el dinero como saldo y luego para ke salgan con k ahora de nuevo te lo ponen como bono y nunca pude retirar mi deposito tampoco ya k lo agarraron como bono tambien creo k ellos son consientes k lo asen deadrede para no pagar

I demand a response from winpod related to my case and many days have passed

Exijo una respuesta por parte de winpod relacionado ami caso ya paso muchos dias

And apart from its bonus rules, clearly state that they double your first deposit, never say that they take away your earnings and put them as a bonus, they do not have to restrict earnings with the first bonus if for that they put the rules that one complied with at the bottom of the letter and I won that money with the bonus was not a deposit, they only deposited 230 that the first earnings have nothing to do with the deposit and they themselves made me deposit over 200 clearly with lies, wanting to deposit that to be able to dispose of my earnings I want an answer I am very upset I lasted many hours playing for them to get away with it

Y aparte en sus reglas de bonos dise claramente k duplican tu primer deposito nunca dise k te kitan tus ganancias y las ponen como bono no tienen por que restringuir las ganancias con el primer bono si para eso ponen las reglas ke uno las cumplio al pie de la letra y gane ese dinero con el bono no fue deposito solo se depositaron 230 que las ganancias primeras no tienen nada ke ver kon el deposito y ellos mismos me isieron depositar arriva de 200 claramente con mentiras desia ai k depositara eso para poder disponer de mis ganancias kiero una respuesta estoy mui molesta dure muchas horas jugando como para k me salgan con eso

Dear olveraberenice27,

Although the casino has not responded to the complaint yet, in the meantime, I consulted the matter internally with the team, and our final decision was made.

Unfortunately, after gathering all the necessary information and the outcome of our internal discussion, we are closing this complaint as unjustified. Since the case is very specific, I would like to explain why.

Although it is a non-standard no-deposit bonus that significantly differs from no-deposit bonuses as we usually know them, we are talking about free money given by the casino, so we accept that they set terms and conditions as they see fit. Each player is obliged to read the terms and conditions, and you accepted them upon registration or claiming the no-deposit bonus.

My colleague Veronika shared the specific rules for the bonus above. They clearly say that the winnings from this bonus are not withdrawable and can only be used to complete the wagering requirements of the next deposit bonus. There is no other way how to use these winnings since they are intended for further play with a deposit bonus. If you did not accept the deposit bonus, as you claimed in your first post, it does not change anything - the disputed $2,500 just would not have been available to use and would be stuck in your account. Like this, it should help you to meet the wagering requirements of the deposit bonus used after.

Basically, despite the fact it is a very unusual no-deposit bonus, the casino acted in accordance with its terms and conditions for the specific bonus, and therefore, we are able to accept it as it relates to no-deposit bonus/free money. However, please note we took it into consideration upon updating the casino's review and rating, and those were adjusted according to the above-mentioned facts.

In case you would like to cancel the deposit bonus from your account, I am sure the casino's customer support will be at your assistance, but then it will not be possible to use the winnings accumulated from the no-deposit bonus.

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru