24CasinoBet - A retirada do jogador está atrasada.

Withdrawal requested for 15 days and continues to show "pending" status

Prelievo richiesto da 15gg e continua a risultare con status "in attesa"

Hello Mario,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with 24CasinoBet. Please allow me to ask you a few more question before we would move forward.

Are you fully verified in the casino? Did you accumulate your current balance from a bonus or real money? Is this your first ever withdrawal request? Did you contact the casino with this issue? If yes, how did they explain the delay?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Account fully verified. I already made a successful withdrawal a month ago. I had played with bonuses, but I have exceeded the wagering level so the balance is withdrawable. The casino did not respond to the last request for an explanation.

Account verificato completamente. Ho già fatto un prelievo un mese fa andato a buon fine. Avevo giocato con bonus, ma ho superato il livello di giocata quindi il saldo è prelevabile. Il casinò all’ultima richiesta di spiegazioni non ha risposto.

Thank you Mario for additional information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck in resolving it.

Regards,

Nick

Hello Mario!

I will take care of your complaint from now on. I would like to invite representatives of 24CasinoBet into this complaint in order to help us resolve this withdrawal issue.

OK thanks

Ok, grazie

Hello everyone!

First of all, I want to apologize to your Marcello for keeping you waiting. An approximated time frame for processing a withdrawal within our casino is 7-21 working days, mostly depending on the bank and their checking procedure.

Keep in mind that your previous withdrawal has been approved and completed within three days only so we really have no intentions in holding up your withdrawal, it is just a formal matter. Sometimes it takes a little bit more than that but I will send an inquiry to the bank to check what caused the delay and I will get back to you via email asap.

From now on, feel free to send me an email for any questions or concerns that you may have as I want to make sure that you've been treated properly.

Best regards to all!

Vaya

VIP manager

24 casino

Thanks to Vaya and 24 Casino for your reply.

Mario, this sounds promising. I'll keep the complaint open till you confirm you received the payment. Keep us updated and if something doesn't work out I'll be at your disposal.

We are waiting, I have not received any email and the withdrawal is always WAITING.

We see…

Attendiamo, io non ho ricevuto nessuna mail e il prelievo è sempre IN ATTESA.

Vediamo…

Hello Marcello, hello all!

I would like to inform you that your withdrawal has been approved so now it can take a couple of days more for the bank to finalize the payment. Of course, it could be completed even sooner than that but an approximate time frame is a couple of days so we would appreciate your patience.

I apologize once again for the delay caused.

Hopefully, your funds will arrive to you anytime soon.

Best regards,

Vaya

VIP manager

24 casino

Payment received. Thank you all.

Pagamento ricevuto. Grazie a tutti.

That's great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.