24CasinoBet - O jogador ainda não recebeu os seus prémios.

I made withdraw request on 24/9/2023 and still says its on stand by i send emails and i never get answers l, live chat says same thing all the time i have to wait. Can you help me take my money i deposited 20 euros. My account is verified i also wagered 1000 euro from the bonus i got.

Dear chrisdrg93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account got verified the same day i made the account, by the way every single time i send them message they answer me same think that its still being processed im not getting any other information when they gonna process it, and if they reject it what ? Im gonna wait a month again to take my money ?

Week passed and when i contact them they instantly close the chat.



6 October today still my withdraw is on pending.

same answers every single time.



Dear chrisdrg93,

Have you received your withdrawal from the casino yet?

No still nothing, and im getting same answers from them every time i send them messages, and they close the chat.

Dear chrisdrg93,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.

The casino can reopen this complaint anytime.