4raBet Casino - A retirada do jogador foi adiada por um ano.

I have tried to withdraw funds from my 4rabet account thrice ( i.e 11500,8500 and 22500 ) all of this 3 withdrawal is been declined by casino since last 1 year almost.but before few days I have got the mail from the casino that they refunded my first two withdrawal of 11500 and 8500 in my 4rabet id. But the last one is still pending and I really need your help !

Hello jayp68437,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4raBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified since last 1 year ! I have use my real money to make for my winnings and I have lost all the hope since last 1 year but recently they have send my withdrawal money of 11500 and 8500 in my 4rabet id back as withdrawal was declined.

But another withdrawal of 22500 is not yet given to me in my id or in. Bank account .but they have declined the withdrawal.

I just want them to give my money back to my casino id as they have declined my withdrawal of 22500INR on 9/10/2023.

Hello jayp68437,

Please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru.

I have sent you the screenshot of the conversation that I had with casino in the above mail. My mail id is jayp6***@gmail.com.

Please help me to get my funds back

Hello jayp68437,

Did you try to cancel the last withdrawal and request it again? If yes, since when it is pending?

I have not cancle my withdrawal they have successfully rejected my withdrawal and from that day I havent got my funds back in my 4rabet account.

Thank you jayp68437 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you jayp68437 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 4raBet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Good afternoon!

We have verified the information on this customer:

The player lost all the money, the payment request was cancelled by himself.

Regards,

4rabet team

Thank you for the response 4raBet Casino representative, would it be possible to provide me with the transaction and betting history of the player to verify? You can provide any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Good afternoon!

We send you proof that the player lost all the money and cancelled the withdrawal himself.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots.

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Regards,

4rabet team

Thank you for providing me with the information 4raBet Casino representative.

Dear jayp68437, as the casino representative mentioned, they have provided me with evidence that the withdrawal was canceled and winnings lost. If you played your funds to zero we are unable to assist further and will have to subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter