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Dear

Good day, I have the same inconvenience as other users when loading the clear and detailed information, it tells me that it does not have good quality, I do it from an iPhone 11. I would like to be able to withdraw my earnings, initially I started with 50,000 but since I have not I have been able to advance I have not been able to make withdrawals. I have sent my CI Cedula de Identidad I have presented my card and I have taken photos with both documents to prove who I am.

Estimados

buen dia presento el mismo inconveniente que otros usuarios al momento de cargar la información clara y detallada me indica que no tiene buena calidad lo hago desde un Iphone 11. Me gustaria poder hacer retiro de mis ganancias, inicialmente parti con 50000 pero dado que no he podido avanzar no he podido hacer retiros. He enviado mis CI Cedula de Identidad he presentado mi tarjeta y me he tomado fotos con ambos documentos para acreditar quien soy.

Dear hernanhuichacura,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear hernanhuichacura,

Have you received your withdrawal from the casino yet?

Dear hernanhuichacura,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.