888 Casino - O jogador ainda não recebeu os seus prémios.

Hello,

I am having infinite difficulty withdrawing my balance from 888. All withdrawal attempts fail, credit card is not possible, bank account I have already been promised 10 times that it will be added to the payout, but it never happened. Skrill was deleted again etc. I'm getting desperate with this casino and I hope you can help me. Thanks

Hallo,

ich habe unendlich Schwierigkeiten, mein Guthaben bei 888 auszubezahlen. Sämtliche Auszahlungsversuche schlagen fehl, Kreditkarte ist nicht möglich, Bankkonto wurde mir bereits 10x versprochen, dass es zur Auszahlung hinzugefügt wird, ist jedoch nie passiert. Skrill wurde mir wieder gelöscht usw. Ich verzweifel schon mit diesem Casino und hoffe, Sie können mir helfen. Danke

Dear xxxm3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear xxxm3,

Have you received your withdrawal from the casino yet?

The verification and payout finally went through a few days ago. However, I am now waiting for a payout again, which has not been processed for 3 days. I think that 888 acts deliberately so that players simply use up their credit instead of paying it out. In any case, I will close my account there after the last payout. Thank you for your intervention!

Die Verifizierung und die Auszahlung wurden nun endlich durchgeführt vor ein paar Tagen. Ich warte inzwischen jedoch schon wieder auf eine Auszahlung, welche bereits seit 3 Tagen nicht bearbeitet wurde. Ich denke, dass man bei 888 einfach bewusst so agiert, damit Spieler ihr Guthaben statt auszuzahlen, einfach verbrauchen. Ich werde jedenfalls nach der letzten Auszahlung dort mein Konto schliessen. Danke für ihr Einschreiten!

Thank you for your reply, xxxm3. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear xxxm3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.