All In Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello Casino Guru Team,

I made a payment request, which was also approved. It should arrive within the next day. So far nothing has been transferred. Support doesn't respond either. Wrote an email 3 times.

Hallo Casino Guru Team,

Ich stellte eine Zahlungsanfrage, welche auch genehmigt wurde. Die sollte innerhalb des nächsten Tages ankommt. Bisher ist nichts überwiesen worden. Auch der Support meldet sich nicht. 3 mal eine Mail geschrieben.

Dear Klaus91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi first,

This is already clear to me. But why am I told it only takes one business day. Nobody answers my emails.

I still haven't received a payout or a response. I ask for help.

Hallo erstmal,

Dies mir schon klar. Aber warum sagt man mir, dass es nur einen Werktag dauert. Keiner antwortet mir auf meine Mails.

Ich habe bisher immernoch keine Auszahlung oder eine Antwort erhalten. Ich bitte um Hilfe.

Dear Klaus91,

Have you received your withdrawal from the casino yet?

Dear Klaus91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.