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I won 70 dollars on free spins oh.e eingavlung wanted to withdraw them

Then I had the problem that I have to make a deposit, which I wanted to comply with, but not because I have over 20 dollars in credit, what is that supposed to mean?

Habe bei freispielen oh.e einzavlung 70 dollar gewonnen wollte diese auszahlen lassen

Dann hatte ich das problem dass ich eine einzahlung tätigen muss , dem wollte ich nachkommen geht aber nicht da ich über 20 dollar guthaben besitze was soll das bitte?

Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that you haven’t succeeded in depositing funds into your account to verify your payment method?

Could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Christopher,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.