Boa noite, fiz um depósito nesta conta para jogar e felizmente ganhei. Neste momento tenho aí cerca de 1000 euros que quero levantar e pediram identificação. Eu estava inteiramente disposto a enviar meus documentos para iniciar o processo. Porém, após o envio perfeito de todos os papéis, nada foi aceito, exceto meu RG e minha foto. Pediram comprovante de residência, então enviei um extrato bancário da minha conta Wise, que normalmente é aceito, pois é um extrato bancário com meu endereço. Então enviei uma captura de tela do cartão virtual que usei para o depósito mostrando todas as informações que eu precisava, incluindo a url da Wise (ou seja, é óbvio que a captura de tela é do site). Aí enviei um histórico de transações de 1º de dezembro a 10 de janeiro, enquanto eles pediram apenas dezembro, e também foi rejeitado. Enviei exatamente os documentos que eles solicitaram! Por que eles foram rejeitados? Esses são os documentos que eles querem, não há opção de emissão de outros documentos além destes. Por favor ajudem-me porque não sei mais o que fazer, não existem outros documentos que eu possa apresentar e por isso recorri a vocês, seja para me ajudar a entender porque meus documentos não foram aprovados ou para tentar explicar-lhes como intermediário que não tenho possibilidade de apresentar outros documentos porque só estes podem ser emitidos pelo banco que utilizei para fazer o depósito, obrigado!
Good evening, I made a deposit into this account in order to play and luckily, I won. At this moment, I have around 1000 euros in there which I want to withdraw, and they asked for identification. I was entirely willing to send my documents to start the process. However, after perfectly sending all papers, nothing was accepted except for my ID and my photo. They asked for proof of residence, so I sent a bank statement from my Wise account, which usually is accepted, as it is a bank statement bearing my address. Then I sent a screenshot of the virtual card I used for the deposit showing all the information I needed, including the url of Wise (meaning, it is obvious the screenshot is from the website). Then I sent a transaction history from December 1st to January 10th, while they only asked for December, and it was also rejected. I sent exactly the documents they requested! Why were they rejected? These are the documents they want, there is no option for issuing other documents besides these. Please help me because I do not know what else to do, there are no other documents that I can produce and that is why I turned to you, either to help me understand why my documents aren't approved or to try to explain to them as an intermediary that I don't have the possibility to produce other documents because only these can be issued by the bank that I used to make a deposit, thank you!
Καλησπερα, εκανα καταθεση σε αυτον τον λογαριασμο για να παιξω και σταθηκα τυχερος και κερδισα. αυτην την στιγμη εχω γυρω στα 1000 ευρω μεσα τα οποια θελω να κανω αναληψη και μου ζητησαν ταυτοποιηση. Εγω ημουν απολυτως προθυμως να στειλω τα χαρτια για να ξεκινησει η διαδικασια. Εστειλα ομως τελεια ολα τα χαρτια και δεν εγινε κανενα δεκτο περα απο την ταυτοτητα μου και την φωτογραφια του προσωπου μου. Μου ζητησαν ενα αποδεικτικο κατοικιας, εστειλα ενα bank stamtement απο την wise μου, το οποιο κανονικα γινεται δεκτο καθως ειναι bank statement που αναγραφει την διευθυνση μου. Επειτα εστειλα screenshot την εικονικη καρτα που χρησιμοποιησα για να κανω καταθεση που ηταν φανερα ολα τα στοιχεια τα οποια ηθελα μαζι με το url της wise ( δηλαδη φαινεται πως ειναι μεσα απο την ιστοσελιδα το screenshot). Επειτε εστειλα ενα transaction history απο 1 δεκεμβριου εως 10 Ιανουαριου ενω ειχαν ζητησει μονο δεκεμβρη και απορριφθηκε και αυτο. Εστειλα ακριβως τα χαρτια που ζητουσανε! Γιατι απορριφθηκαν; Αυτα ειναι τα χαρτια που θελουν, δεν υπαρχει δυνατοτητα εκδοσης αλλων χαρτιων περα απο αυτων. Παρακαλω βοηθηστε με γιατι δεν ξερω τι αλλο να κανω, δεν υπαρχουν αλλα χαρτια που μπορω να βγαλω και για αυτο απευθυνθηκα σε εσας, ειτε για να μου δωσετε να καταλαβω γιατιδ εν εγκρινονται τα χαρτια μου ειτε για να τους εξηγησετε ως μεσαζοντας πως δεν εχω την δυνατοτητα να βγαλω αλλα χαρτια καθως μονο αυτα μπορουν να εκδοθουν απο την τραπεζα που χρησιμοποιησα για να καταθεσω, Ευχαριστώ!
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