Apuesta Gana Casino - O jogador encontra problemas repetidos de retirada.

I've been having problems with withdrawal. It only allows a maximum of 5,000 for withdrawal, and each time I attempt to do so, I get a message saying NOT_MERCHANT_FUNDS. I contacted support, and all they do is tell me to check back in 72 hours. I waited a week and a half for the withdrawal to reflect in my bank account, and nothing. I contacted support again, and they told me the withdrawal could not be processed, and returned the money to my casino account after a week. Now, I made a new withdrawal attempt and the NOT_MERCHANT_FUNDS message pops up again, and they're telling me to wait 72 hours again. It's always the same.

Eh tenido problemas con el retiro solo permite 5,000 como máximo de retiro y al realizar el retiro me aparece la leyenda NOT_MERCHANT_FUNDS me comunico con soporte y lo único que hacen en decirme regrese en 72 horas dure semana y media esperando se refleje el retiro en mi cuenta de banco y nada volví ah contactar con soporte y me dijeron el retiro no se pudo procesar y me regresaron el dinero ah la cuenta de casino después de una semana ahora realice un nuevo retiro y me volvió ah aparecer la leyenda NOT_MERCHANT_FUNDS y me dicen regrese en 72 horas otra vez siempre es lo mismo

Hello vargasweed28,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Apuesta Gana Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Have you ever process a withdrawal successfully from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

If my account is verified, I honestly don't know the exact date, but from the first day I registered, I verified my Account and it was with real money and yes, I have successfully processed withdrawals. The last time I spoke with support was a few hours ago today and tried the same old problems with withdrawal

Si esta verificada mi cuenta sinceramente no se la fecha exacta pero desde el primer día me registre verifique mi Cuenta y fue con dinero real y si eh procesado retiros con éxito la última vez que hable con soporte fue el día de hoy hace unas horas y se trató de lo mismo de siempre problemas con el retiro

Hello vargasweed28,

As we usually recommend to wait at least 14 days for any withdrawals to be processed, I would advise to wait out the period to see if the money arrives. If it would not, we can try to intervene. Please let us know in case of any update.

Dear vargasweed28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.