Embora eu use o cassino há 3 meses e nunca tenha tido nenhum problema sério com saques, recentemente ganhei uma grande quantia de mais de € 10.000 e o cassino não aprova meu saque, desde segunda-feira de manhã fiz um pedido de saque. Hoje é quinta-feira de manhã e o status ainda está pendente. Eles me dão as mesmas respostas autodepreciativas. Todos os dias escrevo para equipe de suporte, chat online, equipe de reclamação e todos falam que a equipe financeira precisa de tempo para aprovar o pedido. Eles só querem atrasar o processo para que eu não jogue o dinheiro fora! Eu já tive isso antes. Mas não de novo! Apenas inaceitável, muito cuidado com quem joga lá
While I have been using the casino for 3 months and have never had any serious problem with withdrawals, recently I won a large sum of over €10K and the casino does not approve my withdrawal, since Monday morning I have made a withdrawal request. Today is Thursday morning and the status is still pending. They give me the same self-deprecating answers. Every day I write to support team, online chat, complaint team and they all say that the financial team needs time to approve the request. They just want to delay the process lest I gamble away the money! I've had it before. But not again! Just unacceptable, be very careful who play there
Ενώ χρησιμοποιώ το καζίνο εδώ και 3 μήνες και ποτε δεν είχα κάποιο σοβαρό πρόβλημα με τις αναλήψεις, πρόσφατα κέρδισα ένα μεγάλο ποσό πάνω από 10Κ € και το καζίνο δεν μου εγκρίνει την ανάληψη μου , από τη Δευτέρα το πρωί έχω κάνει withdrawal request. Σήμερα είναι Πέμπτη πρωί και ακόμα το status εκκρεμεί. Μου δίνουν τις ίδιες αυτοατοποιημένες απαντήσεις. Κάθε μέρα τους γράφω σε support team , online chat, complaint team και όλοι λένε ότι το financial team θέλει χρόνο να εγκρίνει το αίτημα. Θέλουν απλά να καθυστερησουν τη διαδικασία μήπως παίξω τα χρήματα! Το χω πάθει στο παρελθόν. Όχι ξανα όμως! Απλά απαράδεκτοι, να είστε πολύ προσεκτικοί όσοι παίζετε εκεί
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