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Avaliação do mrskye123

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mrskye123
Aprendiz Novato
há 2 mesesOriginalTradução
I won the very first time I played here. I was able to withdraw my funds and they arrived about 10 minutes late. Their slots have a good RTP. I am a regular at Fortune Jack and Im glad I came across Sirwin. Their games are almost the same except Sirwin's slots are much looser and you can actually win on them often. This is a great place to play of you have never played here.

UPDATE; I deposited funds to play the 3 Oaks Games and to my surprise all of the games were gone. I sent emails asking why since chat was unavailable. When live chat finally answered their response was "Sorry, I do not deal with the providers I am asking the management" and I never heard anything back. Their live chat reps are so clueless.
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mrskye123
Aprendiz Novato
há 5 mesesOriginalTradução
Horrible casino. I made a deposit of what I thought was USDC but it turned out to be ETH since being sent on the ETH blockchain. They require you to deposit 0.01 ETH which was around $39 at the time. My deposit fell short by $2. This was the first time I had ever deposited here. The chat was the rudest I have experienced in any online casino. They basically told me there was nothing I could do to receive my deposit. Then they send out free spins but you cannot claim them. after going round and round with support, I was told that they would be credited after 24 hours after receiving an email that they had been credited. I was never able to play them because no free spins ever were credited. THis is a horrible horrible casino and from what I have been reading in their chat on the website that apparently if you submit a withdrawal, they take forever to pay. If you want to be treated like garbage and lose your money, then you will love this place.
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Airbet.io Casino
há 4 meses
Thank you for sharing your feedback. We are truly sorry to hear about your experience and would like to address your concerns.

Regarding your deposit issue, we understand how frustrating this situation must have been for you. Our records indicate that your deposit was indeed in ETH rather than USDC, and unfortunately, it fell short of our minimum deposit requirement of 0.01 ETH. As communicated by our customer service team, deposits below the minimum amount cannot be credited to your account. We apologize for any inconvenience this may have caused and for any misunderstanding that occurred during your interactions with our support team.

Concerning the free spins, we value all our users and strive to provide a fair gaming experience. Our promotions and tasks offer numerous opportunities to earn free spins, and we see that you successfully participated in several of them. Free spins were credited and used.

Regarding the withdrawal, it might take several hours according to the amount of the winnings.

And yes, we are open and social with our user with telegram community, website chat and heaving public comments and be transparent is our number 1 priority. All the inquiries are answered immediately and resolved as soon as possible.

We are continuously working to improve our service and your feedback is crucial in helping us identify areas for improvement. If you have any further questions or need assistance, please do not hesitate to reach out to us directly at support@airbet.io We hope to have the opportunity to provide you with a better experience in the future.

Sincerely,
Airbet Team
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mrskye123
Aprendiz Novato
há 11 mesesOriginalTradução
UPDATE: I just received my withdrawal from them. It takes longer than they claim on their website but I did receive it. I don't think I will deposit here again because their lack of communication is non exisitant. They do not answer emails and their live chat is useless when they are around. So after everything instead of an instant withdrawal, it actually takes over 72 hours to receive your winnings if you win. I would still be cautious of depositing here and especially if you were to win a large amount.


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