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Avaliação do lemmy85

Casino Guru
Queremos que os jogadores compreendam o jogo.
há 5 mesesOriginalTradução
First, it took 2 weeks for them to complete the kyc manually. Then I made a deposit just to check the casino. I won and they didnt let me withdraw my money saying I need to wager my deposit two times!! And they have fees too.. Stay away, I have no words.. This is a nightmare
  • nothing
  • You have to wager 2 times your deposit in order to make a withdrawal
  • KYC took 2 weeks (wow)
  • Chat agents dont even know the basics
  • They reject withdrawals for no reason
  • They claim that the withdrawals are almost instant, it's been almost 2 days and there is no progress..
há 5 mesesOriginalTradução
Everything was fine and I trust them, I get my money in around 6-12 hours.
  • Withdrawals might take around 12 hours but you definitely get your money.
  • You cant cancel your withdrawal requests, this is very important for me
  • Nothing.. If withdrawals were instant it would be a plus
há 8 mesesOriginalTradução
They are refusing to close my account. I even told them that I am addicted so I can force them to do it and they ignore me or they offer me bonuses in order to keep me there
  • Nothing
  • SLow payment
  • Poor customer service
  • Refusing to close my account
há um anoOriginalTradução
That was a nightmare. I just wanted to place a bet. I won and they forced me to wager in order to withdraw. I have no words..
Also, fees for deposit??
  • Nothing
  • Fees for deposit (!)
  • You have to wager your deposit multiple times in order to withdraw
Pledoo Casino
há 11 meses
Good afternoon lemmy85!


We’re sorry to hear about your experience.

Requiring wagering before withdrawals can indeed be frustrating, and we understand how disappointing that must have been for you. However, we adhere to anti-money laundering policies, which is why such requirements are in place today.

Regarding deposit fees, we know this can be a matter of importance for players., and we truly appreciate your feedback. It helps us focus on areas where we can improve to make your experience better.

Thank you for sharing your thoughts—we take them seriously and hope to provide a more seamless experience in the future.

Best regards,
Pledoo team
há um anoOriginalTradução
The only good thing is the withdrawals, the rest are terrible
  • Fast withdrawals
  • Issues with payments and hidden extra charges
  • Terrible and rude customer service, with copy paste answers
  • No loyalty or bonuses (even with hidden terms)
  • No responsible gaming tools (I was begging them to close my account)
  • Games are rigged
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